Ontario Employment Law
What legislation in Ontario governs workplace violence and harassment?
The Occupational Health and Safety Act (OHSA)
What is the most important aspect of customer service in a restaurant?
Consistency in quality and attentiveness to customer needs.
What is the first step in addressing a workplace conflict?
Identify and clarify the issue.
Does a good leader always focus on achieving results at any cost?
No, good leaders balance achieving results with caring for their team.
Does work-life balance mean working fewer hours?
No, it means managing time effectively between both work and personal life.
Which Ontario act outlines minimum employment standards, including work hours, break times, and overtime?
The Employment Standards Act
What is the key factor that contributes to a positive customer experience?
Friendly and attentive service.
Is avoiding conflict the best strategy to keep peace in the workplace?
No, addressing and resolving conflcits can strengthen workplace relationships.
What does "Leading by example" mean?
Acting in a way you want others on your team to emulate.
What is one benefit of achieving work-life balance?
Reduced stress and increased job satisfaction.
What must Ontario employers provide to employees to help prevent workplace harassment and violence?
Training and a clear policy on workplace harassment and violence.
What role does employee training play in service quality?
It ensures employees have the skills and knowledge needed to meet service standards.
What does "Active Listening" involve?
Name a skill that is critical for effective leadership in stressful situations?
Emotional intelligence.
How can managers support employees' work-life balance?
By offering flexible work schedules when possible and without judgement.
Which government body oversees the enforcement of Ontario's workplace laws?
The Ministry of Labour, Immigration, Training and Skills Development.
Name the largest factor that can lead to inconsistent service quality in restaurants?
High staff turnover leading to frequent retraining needs.
What is a technique for de-escalating a heated discussion?
Using a calm tone and acknowledging the other person's feelings.
What is one way leaders can build trust with their team?
By being consistent and keeping their commitments.
What is a one common sign of burnout?
Chronic exhaustion and disengagement from work.
What right does an employee have if they believe their workplace is unsafe?
The right to refuse work.
What is a "Service Recovery" strategy?
Actions taken to correct a service error and regain customer satisfaction.
What is a "win-win" approach to conflict resolution?
Finding a solution that satisfies the needs of all parties involved.
What is a "servant leadership" approach?
Leading by prioritizing the needs of the team and supporting their development.
What is a strategy employees can use to maintain work-life balance?
Setting boundaries and making time for self-care.