Internal Partners
The contact we reach out to when talent are populating on 3+ weeks of No Payroll, and talent have not confirmed they work 'as needed'.
Who is Recruiting
The form that is sent along with a manual timecard.
What is the Fax Cover Sheet.
The talent communications can be found in this system.
What is Bullhorn.
The first thing to do when receiving an Onboarding Complete email.
What is updated Talent Care field and Primary Rep field.
The contact we reach out to when talent was not paid, but hours were submitted.
What is the Employee Field Service Center
The report sent in for manual time to be sent for a customer connected to a VMS tool.
What is the Missing Hours Report (MHR).
Our talent receive a response in this time frame, for inquiries outside of payroll.
What is 24 hours.
The place internal partners look to find what TCA is aligned with a talent.
What is the Talent Care field.
The email we reach out to when we need a password reset in a VMS tool.
What is Mailbox SETT Centralized Ops
The department we reach out to for ePaystub log in assistance for talent.
What is the IT Help Desk
The first thing to do when receiving a request in the app that you are ready to work on.
What is mark In Progress.
The person we reach out to on the same day we receive a request specific to payroll.
Who is the Talent.
The contact we reach out to when talent are not being responsive after 3 outreaches.
Who is the Talent Care Supervisor.
The name of the process when we need to get talent paid immediately on Friday's?
What is Emergency Pay/Push to Debit.
The note type used when connecting with a talent by phone.
What is Talent Connect Call.
The turnaround time goal that we are striving for.
What is 1 day.
Who is Sales/Account Rep
The cost to the branch when we send more than 1 manual timecard in a fiscal month.
What is $25.00 per timecard, including the 1st
The contact that calls Benefits when talent have general questions, such as when they should expect to receive information on what benefits they'll qualify for.
In the last 30 minutes of the day, Talent Care should be checking these requests in the app to ensure orders are closed from the day before.
What is Placement End Date requests.