CONFLICT RESOLUTION
WHAT is conflict?
A disagreement or problem between 2 or more people or between groups.
Stop and think skills are skills that you use for self-control. It is important to stop and think before you speak and to stop and think before you act.
Why is good communication important during a conflict?
What are coping skills?
Coping skills are things you can do to help you calm down when your are upset.
You are spending time with a friend on the weekend. It’s time to pick what to eat for dinner. You really want tacos, but they want to try the new pizza restaurant in town. What do you do?
You can make a deal that you will try the next pizza restaurant now and next time get tacos. You could also do rock, paper, scissors or flip a coin.
WHEN/WHERE can conflict happen?
Home, school, and community.
What does the T stand for in THINK before you speak?
Is it TRUE?
What is verbal communication?
Your words, voice, and tone.
What is a coping skill you can use when you are angry with your sister/brother?
Deep breathing, walk away, listen to music, color/draw, count to 10, take a break.
You are working with a group in math. You notice that both partners are doing the math problems wrong. When you try to tell them, they ignore you. What do you do?
You can state your feelings/thoughts clearly, such as, “I feel like you’re not listening to my ideas. Let’s just take 2 minutes and I can try showing you a different way.” You can also ask an adult to check your group’s work so far.
WHO can have a conflict?
All people experience conflicts from time to time. Remember conflict is normal but how you deal with it is important.
What does the H stand for in THINK before you speak?
Is it HELPFUL?
What is nonverbal communication?
Your body language, eye contact, and listening skills.
Name a coping skill that is unhealthy to use when angry?
A friend wants to work with you in class, but you remember that they didn’t do their fair share of the work the last time you worked with them. They come and sit by you, but you want to tell them no. What do you do?
You can tell them you don’t want to work with them this time. You can mention that you want to work alone right now, but you would maybe work with them another time.
WHY is there conflict?
Conflict happens because not everyone want, need, or expect the same thing.
What does the I stand for in THINK before you speak?
Is it INSPIRING?
What is active listening?
Active listening means giving a speaker your undivided attention, listening to them carefully, reflecting on what was said and responding in a way that shows your understanding.
Name 1 trusted adult you can go to for help at home and 1 trusted adult you can go to for help at school?
Parents, Grandparents and other family members. Teacher or staff member, School Counselor, Student Support Specialist.
Another student cuts in front of you while you are waiting at a water fountain. When you tell the student to go to the end of the line, the person ignores you. What do you do?
Calmly use a "I Message" to speak up for yourself such as: "I am asking nicely if you can go back to your spot please."
If student continues to ignore you, use a coping skill to calm down and inform your teacher that your peer is ignoring your request for he/she to go back to their place in line.
HOW can conflict look?
Conflict can look healthy or unhealthy.
What does the N and K stand for in THINK before you speak?
Is it NECESSARY?
Is it KIND?
Give two examples of a "I Message."
“I'm upset because...”
“I get angry because…”
“I am excited that…”
“I feel sad when…”
True or False? Coping skills can be used by both kids and adults.
TRUE. Everyone has emotions and can use coping skills to deal with hard emotions such as being sad, angry, anxious, etc.
A classmate has made up a nickname for you that you don’t like. The classmate is encouraging others to call you by this nickname. What do you do?
Stay calm and use a "I Message" such as "I feel hurt when you call me that and I don't like it."
If student(s) continue to call you names after you speak to them about it, inform the nearest adult as this can be considered bullying.