Do we have a tool for that?
You'll most likely need to use this before borrowing points.
What is the maintenance fee calculator?
Don't forget to provide these to the owner and notate them on every reservation.
What are KRP notes?
This resort is set on 54 acres and located just minutes from some of the country's most popular tourist attractions.
What is The Fountains?
It's like insurance for your points.
What is the Points Protection Plan?
A document management system that stores paperwork used during the sales process.
What is Synergy?
This is used to determine the dates of each week of the year.
What is the interval calendar?
Phone number and home address are used to do this.
What is account verification?
You wouldn't expect this southwestern resort to be located near 14 wineries.
What is the Eilan Resort and Spa?
If an owner can't go on their vacation, they'll incur this.
What is the cancellation fee?
Here you can log into an owner's BGO.
What is VSSA?
This can help you book free stays for premier owners, Gold and above.
What is the white and blue points chart?
After 2 warnings, this is the only time you can hang up on an owner.
What is the use of inappropriate language?
This resort requires a passport to get to.
What is La Cabana Beach Resort and Casino?
An owner can avoid paying this if their new reservation is more points than the original.
What is a modification fee?
It might look old but it's the heart of our operation.
What is AS400?
This will be your first step in determining if borrowing points is appropriate.
What is the borrow calculator?
When an owner calls in upset, before solving their problem, we must do this.
What is address the emotion?
Located near Beech and Sugar Mountains, this resort offers plenty of recreation year-round.
What is Blue Ridge Village?
This yearly charge is the same for all owners, regardless of ownership level.
What are the Club Dues?
Without it we're lost!
What is BOSS?
Don't forget to do this on every reservation so you don't get dinged!
What is the QA checklist?
This provides the answering party with details you just discussed with the owner before they take over.
What is a warm transfer?
Situated in the heart of the city, this resort only has studios and 1 bedrooms but that's ok, because you may not even sleep.
What is The Manhattan Club?
This yearly subscription is free for the first year of ownership.
What is Traveler's Plus?
What is CXone?