Overview
The three sections we covered today
Team; Service; Hospitality
It would be great to have ...
What is tools for the job form
Set aside time that is all about you and what we can do to help.
What is weekly coaching/ one on ones
Important information about the resort or front desk operations live here so all can see.
Teams
Special occasions
What is housekeeping field
How we communicate with each other
I remember learning that but its been a minute
What is ask your direct manager
We can gladly help you park your car and deliver your bags at the Summit and the Jordan
What is Hotel Valets
Important guest intaractions
Shift Log
$50 always, before they leave the desk even if its on file.
What Is authorize a card.
We are all a part of lodging
What is one team one dream
I've been up all night and don't think I'll make it in for my scheduled shift today.
What is call the front desk
Been there done that, 95 here we come.
What is the BSA
Direct messages
Teams
dog fee, rollaway bed, valet
What is special bill
The golden rule of the resort
What is KRP
You matter and we want to hear honest Feeback from you to make things better
What is the TMES
What are Brand Activations
sending private personal information
What is email address
We are giving a discount
What is a refund
Keeping our areas free of physical items that take our attention away from the guests.
What is no Distractions.
Everyday, every shift, everyone, no exceptions.
What are daily stand ups
There is no magic
What is its all in the details
Every time a guest checks in- BSA standard
What is a welcome call
$25 per night
What is travel protection