Program Basics
This is the utility company offering the Flex Battery Program
What is Puget Sound Energy (PSE)
This is the one-time reward customers receive upon enrollment.
What is $1,000 per eligible battery?
PSE’s Flex Battery Program is available to customers in this category.
What are residential electric customers?
During these events, PSE may discharge energy from enrolled batteries.
What are Flex events?
This is the amount of times PSE may call upon a customer's battery per season
What is up to 30 times in a season?
PSE's Flex Battery Program supports this aspect of the electric grid.
What is grid reliability?
Participants can earn up to this amount annually for continued program participation.
What is $500 per battery?
These are the two currently eligible battery manufacturers for the program.
What are Tesla Powerwalls and SolarEdge?
This is the minimum capacity a battery will maintain during discharges.
What is 20%?
These months PSE considers it's Winter flex event season
What is November 1 to March 31
This is the type of system customers must install to qualify for the program.
What is a solaredge or tesla battery system?
Annual participation rewards are distributed in this month
Once enrolled, this is how long it takes to receive the enrollment incentive check.
What is 4-6 weeks?
Flex events occur during this type of period.
What is high demand?
These months PSE considers it's Summer flex event season
What is May 1 to September 30.
The Flex Battery Program provides these two primary benefits to participants.
What are financial incentives and grid stability?
Annual participation rewards are distributed in this form.
What is an e-gift card?
Customers can enroll themselves in the Flex Program after receiving this approval.
What is permission to operate (PTO)?
Between what hours can PSE call Flex Events?
What is 6am-10pm?
A customer has 1 PW3 which receives permission to operate in December 2024. The customer opts out of the PSE flex program December 2025.
This is the total amount of money the customer will have received from PSE for the flex program by December 2025 when they have opted out.
What is $1500
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$1000 enrollment incentive received when they enrolled in the program after PTO December 2024
$500 participation received in October 2025
Customer opted out in December 2025 for a total of $1500 in PSE incentives/rebates
PSE partners with this company to implement the program and handle customer support.
What is AutoGrid?
This platform allows participants to track their progress toward earning annual incentives.
What is the PSE FlexSaver account?
Who should the customer contact if they are experiencing issue when attempting to enroll in the program?
Who is PSE?
These are the three main advantages we should highlight when consulting with customers about the program.
What are financial benefits, energy resilience, and environmental impact?
A customer has 3 PW3 batteries and receives PTO in April of 2025. They stay enrolled in the PSE Flex program until December of 2030 and then opt out. This is the total amount of money the customer will have received from PSE for enrolling and participating in the Flex program.
What is $6000
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$1000 x 3 batteries upon enrollment = $3000 enrollment rebate
$500 participation in Oct 2025, 2026, 2027, 2028, 2029, 2030 = $3000 participation incentive