Deposit Methods
True or False
The minimum deposit for Lightning Bitcoin in Grande Vegas is $5 for both South Africans and Australians.
False.
Australians are blocked from Grande Vegas
What is the max a player can withdraw using Payz within a week?
4 per week
Relax and Reset
1000 points for both teams
Ask for a reason.
True or False
Rake is a portion of the buy-in, re-buy or add-on and is the commission for the casino. The rest of the fee contributes towards the prize pool.
Once enough fees have been paid to cover the initial casino guaranteed prize pool, the prize pool will increase with each following contribution.
True
Which casino(s) is this method not available in?
Pokies Lounge and Fair Go
What is the max a player can withdraw using SID?
None, method is no longer supported
True or False
TAG's withdrawal limit velocity is determined by the requested date for the payout methods
False
TAG calculates the withdrawal limit velocity per method by counting the Processed date as opposed to counting the Requested date.
True of False
The SE (self exclusion) form can be sent by both VIP and Compliance to VIP players that wish to self exclude from the casino.
False
Only VIP can send this form.
True or False
In the circumstance that a tournament is cancelled due to a technical issue, only the add-ons and will be refunded back to the customer's account.
This will be shown in the Event Log as a Cancellation Refund.
False.
In the circumstance that a tournament is cancelled due to a technical issue, tournament purchases including add-ons and rebuys will be refunded back to the customer's account. This will be shown in the Event Log as a Cancellation Refund.
This deposit method is available in Golden Euro (GE), Grande Vegas (GV) and Pokies Lounge (PL).
What is the name of this method?
AstroPay
What is the minimum amount a player can withdraw using Neteller in Grande Vegas?
Method not available for this casino.
True or False
TAG TxID matches with the Request ID number from Central IPP.
Processor Transaction ID matches with the Order ID number from Central IPP.
False
False
If a player sends an email requesting to close their account but the email address used is not on the customer's registered account, what must you do?
Close the account
Ask for the reason of account closure
What are the circumstances needed for a player to be able to get a refund from a tournament?
How can a player go about getting a refund for a tournament once they meet these circumstances?
As long as a player has not begun playing a tournament and the tournament is still active
The refund button can be found under the tournament leaderboard and prize information.
This deposit method shows as "DF-Click2Pay" in the RTG back office and goes through IPP386 in Central IPP.
What deposit method is this?
AstroPay
This withdrawal method is targeted mainly at the Canadian and Swiss markets. What withdrawal method is this?
What must they do in order to withdraw via this method?
MuchBetter
Only customers with at least 1 MuchBetter deposit will be able to see the method in the Withdrawal section of the cashier
When the deposit attempt has failed, and the error "Rejected by Internal Fraud DB" shows, this indicates what?
Card or BIN is blocked
If a customer chooses to self exclude (time frame specified or not) from a casino, what will happen to their account?
Account and any other linked accounts across all brands will be closed.
How many casinos DO NOT offer slot tournaments for the downloaded version?
Name them
5
Fair Go, Ozwin, Play Croco, Pokies Lounge, Uptown Pokies
What is the minimum deposit via Card for a player from the United States (US) playing in Fair Go with a Bronze profile in DoughFlow?
$35
How many withdrawal methods are supported by all the casinos?
Name these methods
2
Bank Wire and eZeeWallet
You can check how many IPPs the customer has available based on the card that the customer is trying to use to deposit. What heading can this be found under?
Which of the following must be done before doing so?
A) Checking Customer's Dynamic Level
B) Checking if the card is friendly, hostile or unknown
C) The Card type and the country it was issued
D) All of the above.
Clusters
D.
Congratulations!
You have won.......
Nothing. LOL
How many RTG casinos offer slot tournaments?
Name them.
12 casinos
Fair Go, Golden Euro, Grande Vegas, Jackpot Capital, Ozwin, PlayCroco, Pokies Lounge, Slotastic, Springbok, Slotocash, Thunderbolt, Uptown Aces