City of Plano Facts
Who is our Mayor?
John B. Muns (Will accept Muns)
What does NTMWD stand for?
North Texas Municipal Water District
What is the current city average for WQA?
6.723
What are the 2 sizes of trash cans the city offers?
95 Gallon & 68 Gallon
What does ACH stand for?
Automated Clearing House
Name of the Deputy City Manager over CUS.
LaShon Ross
What is the price, per thousand gallons, the City is charged for water?
$3.85 per thousand gallons
What does FNP stand for?
Final for non-pay
How much is a cut lock fee?
$7.50
What is a Lockbox CCD payment?
Commercial ACH Payment
How much does the city match its employees contributions to TMRS (Texas Municipal Retirement System)?
2:1 (two to one)
What City is NTMWD based out of?
Wylie
How many months do we hold a commercial deposit?
36 months
How much is a late fee?
10% less sales tax
If we are mailing a refund check, how long could it be before customer receives check in mail.
30 days
What does S stand for in SERVE?
Stewardship
Name 3 cities that are "member cities" with North Texas Municipal Water District
Allen, Farmersville, Forney, Frisco, Garland, McKinney, Mesquite, Plano, Princeton, Richardson, Rockwall, Royse City & Wylie
Once an account is finaled for non-pay, what must the customer pay in addition to their past due balance to restore services?
In addition to their past due balance, a customer must pay their deposit up front to restore services.
What does it mean when an account is the "Gold Standard"?
Account is enrolled in eBill & Auto-pay with card.
What is the name of our merchant services bank?
FIS
What year was City of Plano founded?
1873
What is the name of the newest reservoir in Texas for NTMWD?
Bois d'Arc Lake
When was the last time the water bill was redesigned? (month & year)
April 2016
What is the base rate for a commercial 8" meter?
$2,125.20
What is the name of our payment gateway?
Intellipay