CDPAP
CDPAP stands for?
Consumer Directed Personal Assistance Program
CRM stands for?
Customer Relationship Manager
What does PPL stand for?
Public Partnerships LLC
EVV stands for?
Electronic Visit Verification
What does FMS stand for?
Financial Management Services
Describe what CDPAP is?
a Medicaid program that allows individuals to receive in-home health services from a caregiver of their choosing.
to store customer data and track interactions.
What are some things PPL helps the participant with?
1. background checks
2. hire a caregiver
3. enroll in a program.
4. create monthly budgets and stick to them.
5. pay caregivers and withhold taxes.
6. tools (Time4Care) to approve caregiver's timesheets.
Time4Care app allows the participant to?
Log time, review, approve and submit timesheets and handle electronic visit verification.
What does I & A stand for?
Information & Assistance
PPL CDPAP includes 2 teams, what are they?
1. Personal Assistants
2. Consumer Service
Calls, Emails and Appointments are referred to as what in CRM?
Activities or actions YOU must take
How does PPL support the caregiver?
1. Set up the program participant as your official employer.
2. Navigate the paperwork to hire and pay you on time.
3. Process your timesheets and get you paid.
4. Withhold taxes and submit IRS and state reporting.
What is BetterOnline used for?
fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports.
Name 3 services FMS offers?
1. Payroll
2. Monthly budget management
3. Employment tax requirements
What does CDPAP allow the consumer to do?
1. decide what type of services they need
2. decide who will provide them.
A consumer, provider and program (state) is called what in CRM?
a CONTACT
PPL helps organizations by?
1. Ensure participants stay within their budget and authorizations.
2. Complete and submit required documentation efficiently file Medicaid claims.
3. Help grow your self-direction program.
4. Complete and submit required documentation.
PPL Connect allows someone to?
Allows you to see if PPL is working on a program in your state and connect you with a caregiver if we are.
Third Party services include?
1. invoice processing
2. payment processing
3. compliance
4. record keeping
Is PPL a FI? What does FI stand for? What 3 services do an FI provide?
PPL is an FI.
FI stands for Fiscal Intermediary.
1. Payroll and Tax withholding
2. Benefits administration
3. Compliance Assistance
When an action needs to be taken by someone CRM calls it?
a CASE
What is PPL's Brand Promise?
Self-direction simplified. Customer service exemplified.
Name all 4 online tools?
1. My Account
2. Time 4 Care
3. Better Online
4. PPL Connect
Name the 4 services PPL offers?
1. Financial Management Services
2. Information & Assistance
3. Third Party
4. Housing Assistance Administration