Laptop Components
Mobile Devices
Maintenance and Troubleshooting
Specialized Features
Power and Connectivity
100

Unlike desktops, this device uses motherboards whose form factor varies by manufacturer.

What is a laptop?

100

This app is used to sync data to an iOS-based device.

What is iTunes?

100

These two laptop components should be cleaned monthly.

What are the exterior case and keyboard?

100

This component converts user touch actions to digital input signals.

What is a digitizer?

100

When choosing a replacement battery, ensure it has these.

What are the same power ratings?

200

Which laptop component makes use of throttling to reduce power consumption and heat?

What is the CPU?

200

To share a phone's cellular WAN connection, enable this setting.

What is a mobile hotspot?

200

A touchscreen won't respond, likely because of this issue.

What is a dirty screen?

200

A student should use this to back up data from a mobile device.

What is a cloud service?

200

These are the two most common methods for mobile device internet connectivity.

What are cellular and Wi-Fi?

300

This component is commonly found in the laptop lid.

What is a Wi-Fi antenna?

300

Tapping a smartphone on a sensor to pay uses this technology.

What is NFC (Near Field Communication)?

300

The screen stays blank on a powered-on laptop due to this problem.

What is a damaged screen cutoff switch and/or laptop is in sleep mode.

300

Laptop motherboards are described by this unique characteristic.

What is proprietary?

300

Two statements that are true of a laptop CPU when compared to a desktop CPU.

What are: Laptop CPUs produce less heat and laptop CPUs use smaller cooling devices.

* Exam asks twice about "smaller cooling mechanisms"

400

This type of RAM is specially designed for laptops.

What are SODIMMs?

400

This mode disables wireless communications, including GPS and Wi-Fi.

What is airplane mode?

400

A technician does this in order to remove laptop memory.

What is press outward on the clips?

400

This portable device is specialized for VR and AR applications.

What is a headset?

400

This ACPI state saves RAM contents to the hard disk and powers off the CPU and RAM.

What is S4?

500

This type of laptop display has components containing mercury and can use either a CCFL or LED backlight.

What is an LCD display?

500

Go here to document a cell phone's IMSI information.

Where is the SIM card or programmed on the phone

500

To resolve a GPS issue on a laptop or mobile device, ensure this mode is not enabled.

What is airplane mode?

500

An error message about decryption appears when opening an email. What is the probable cause?

A digital certificate is missing.

500

This external device can be used with laptops to read flash media.

What is a card reader?