2 chikas

Abbreviations/Codes

100

What is the abbreviation for Burning wire?

WRBN

200

What is abbreviation for House Fire 

AFIR

300

What is abbreviation for Burning Power line? 

EMER

400

What is abbreviation for Low Wire

EMER

500

Name one of the Color codes for Estimated time and the process time frame? 

  Green, same day fix 

 Yellow, 2-3 days ,, up to a week 

 Red, week & possibility more days passed a week / can evacuate due to ETF 

 Black, No ETF   

Verification

100

What's is needed to be verified to move forward with caller? 

Name, Phone &
Servicing address

200

When the caller comes in authenticated name, phone number & service address is required, what additional authenticator is needed for a non authenticator? 

    -last 4 ssn 

300

If the caller comes in on a GAS issue, what is needed to be verified

Nothing , transfer immediately to (81120030, hard phone extension)  

400

What is needed for a non outage/ Emergency call

if not pertaining to any wire, or shock, we would need to transfer.

500

If callers info is not verified, is the call an automatic fail? 

yes

Billing

100

Meters measure how much electricity is used.? 

Yes

200

What is a third party notification? 

To arrange a other person to receive a copy of the bill 

Ex, Friend, Organization or Social Service agency. 

300

What is the Billing program that allows a customer to choose their bill date? 

Pick a Date

400

What is one of the entities that a customer can handle billing concerns?

-Myentergy.com 

500

System will divide each month into 21 billing periods called? 

Cycles

Gas

100

Where would we transfer if the customer says there is gas smell? 

18009688243 , West Monroe

200

what is one of the states do we service?

-Entergy Arkansas, LLC (EAL) 

-Entergy Louisiana, LLC (ELL) 

-Entergy Mississippi, LLC (EML) 

-Entergy Texas INC (ETI) 

300

If customer saya they are smelling gas and hear a humming sound, what do we advise 

To drop everything and get out! 

400

What is one of the places we service for gas? 

-Baton rouge 

-east Baton rouge parish (Zachary) 

-Greenwell Springs 

-Central (ELL 4000) 

-New Orleans 

500

If the Carbon Monoxide Alarm goes off, what do we advise the caller? 

Advise the customer to contact local fire department

Outages & Emergencies

100

What does No Power mean?

Outage

200

What is a planned outage? 

 Planned to trimming of trees, fixing poles or anything the electricity must be blocked off for safety.  

300

What would be a non weather related outage? 

 Due to broken transformers or power lines.

400

If customer says there is a smell coming from the inside of the house, what kind of scenario would this be? 

Outage Scenario

500

What is the Alternative system we use? 

SAISO