Communication 1
Refers to the official channels of communication
What is/are
FORMAL COMMUNICATION
Refers to the methods through which communication takes place between the sender and the reciver
What is/are
THE CHANNEL(-S) OF COMMUNICATION
Theory that suggests, that people are motivated by 5 different "needs"
What is/are
Maslows hierarchy of needs"
Refers to a type of leader who tend to take most descisions without consulting the employees
What is/are
AUTOCRATIC LEADERSHIP
Refers to the number of employees overseen by a manager e.g the number of ppl. who are directly accountable to the manager
What is/are
SPAN OF CONTROL
Refers to communication via the spoken word
What is/are
VERBAL COMMUNICATION
The transfer of info between different people and / or organizations
What is/are
COMMUNICATION
The 4th "need" in Maslows Theory
What is/are
ESTEEM NEEDS
A leadership style based on having minimal direct input into the work of employees
What is/are
LAIZZE-FAIRE
An organizational structure with many different levels in the hierachy
What is/are
TALL / VERTICAL STRUCTURE
Used when infomation is confidential and are directed only to those who "need to know"
What is/are
RESTRICTED CHANNELS OF COMMUNICATION
Is conducted between member of one organization and members of another organization
What is/are
EXTERNAL COMMUNICATIOIN
A type of finansiel reward that pays workers a certain %, typical based on the sales they made
What is/are
COMMISSION
The skill of getting things done through other people, by inspiring them
What is/are
LEADERSHIP
Refers to the formal line of authority (as shown in an org. chart) through which formal communication and orders are passed down
What is/are
CHAINS OF COMMAND
Refers to the exessive amount of information being passed onto staff, i.e. swamping workers with too much communication
What is/are
COMMUNICATION OVERLOAD
Used when information is not confidential and can be shared with anyone
What is/are
OPEN CHANNELS OF COMMUNICATION
A type of training for new employees to help introduce them to the organization
What is/are
INDUCTION TRAINING
The practice of achieving organizational objectives by using and controlling the human ressources in a business effectively
What is/are
MANAGEMENT
Refers to a flexible type of org. structure of representatives from different departments, temporarily working togeather on a particular job / project.
What is/are
MATRIX STRUCTURE
Is a specialist or technical language used to speed up communication
What is/are
JARGON
Covers all aspects of communication through unofficial / informal channels
What is/are
GRAPEWINE COMMUNICATION
The two factors in Herzbergs "Two factor theory"
What is/are
MOTIVATORS
HYGIENE FACTORS
The 5 main functions of management
What is/are
PLANNING
ORGANIZING
COMMANDING
COORDINATING
CONTROLLING
The extent to which a person is held responsible for the sucess or failure of a task or job. It allows managers to have better control over the running of the organization
What is/are
ACCOUNTABILITY