CHAPTER 1
MA’s can serve as this and they help patients progress through the healthcare system.
PATIENT NAVIGATOR
Assigning tasks to another person within their scope of practice.
DELEGATE
Right vs. Wrong
ETHICS
Is based on what a person sees, hears, touches, or smells.
OBJECTIVE INFORMATION
Food and water
• Protection and shelter
• Activity
• Sleep and rest
• Comfort, especially freedom from pain
Physiological needs
The same name as OUTPATIENT
AMBULATORY
Organizes the position of employees according to each person's authority.
CHAIN OF COMMAND
bans discrimination in employment and healthcare coverage based on genetic information.
The Genetic Information Nondiscrimination Act (GINA)
is something a person cannot or did not observe but is based on something that the patient reported. It is also called symptoms.
SUBJECTIVE INFORMATION
• Love and affection
• Acceptance by others
• Safety and security
• Self-reliance and independence in daily living
• Contact with others
• Success and self-esteem
Psychosocial needs
Administrative is also called what?
FRONT OFFICE
Admitted to the hospital, overnight stay.
legal documents that allow people to decide what kind of medical care they wish to have in the event they are unable to make those decisions themselves.
are phrases that are used over and over again and do not really mean anything, like “Don’t worry everything happens for a reason”, or “It will be alright”
Clichés
Completely rejecting the thought or feeling: “I’m not upset with you!”
DENIAL
BACK OFFICE is also called what?
CLINICAL
Helps to prevent illness before it occurs.
PREVENTATIVE CARE
if the provider terminates a relationship with a patient. Failure to terminate the provider-patient relationship correctly can result in charges.
PATIENT ABANDOMENT
can be negative or positive, prevents an MA from treating a patient as an individual.
BIAS
Blocking unacceptable thoughts or painful feelings from the conscious mind—for example, avoiding thoughts about a traumatic experience.
REPRESSION
Providers focus on adults, 65 years and older
GERIATICS
Can do a lot of things like the doctor can do. Such as Nurse practitioners and Physican assistant
MIDLEVEL PROVIDER
minors can make independent decisions about their health care. Minors who are married, have children, or do not live with a parent/guardian and support themselves financially.
EMANCIPATED MINORS
Why do we avoid using "why" statements?
Can make the patient feel defensive
Transferring a strong negative feeling to a safer situation—for example, an unhappy employee cannot yell at his boss for fear of losing his job. He later yells at his wife.
Displacement