Applications
What is Alianza used for
To check the port status of the number
Which is the most likely reason a BOSS customer may request to cancel their service
BSW issues
What is the name of the system that manages cases
ECMS
Has service offered through HOA
No Save attempts
Where is boss AX can you view notes on the account?
Recent notes/ Interaction
Which of the following is NOT true when a BOSS customer contacts Brightspeed to cancel due to the appointment being missed.
Offer them VOIP service if they do not have it on the account
If a customer answer no to the PA satisfaction question you should
You should notate the account that you asked the PA satisfaction question and notate the account.
How many saves attempts are needed before u cancel an order?
and a discovery question
Which option is selected in salesforce to make payments?
Billing
What tile in BOSS shows the Buried service wire details?
Buried Service Details tile
If you are working your case and you could not reach the customer by phone, what is your next step
Send an email through DOC's
How many saves attempts is need if the land lord won't allow drilling?
No save attempt
Where in salesforce can you makes changes to customer orders.
Order/Products
If a BSW needs to be rescheduled, where do you start this in BOSS AX?
Go to the pending order/Recent order tile
Where in ECMS does all of your casework reside that you need to follow up on?
My work
What discovery question can be ask if a customer wants to cancel because of the pricing?
What is your budget for service?
Where in Ensemble can you view notes on the customer account
Memo List
If a customer asks for a sooner due date than what they currently have, what should you do?
Go to the Pending/Recent order tile and select rescheudle
Which system is NOT used to complete a Legacy Disconnect case?
DOCS
How many save attempts are needed if the customer is Moving out territory?
No save attempts move to cancel.