The 5 WH-?s
Name three people to whom you can sell cookies.
Name any three specific people: friends, family, neighbors, coworkers.
Respond to this customer:
“I don’t have any cash on me.”
We take credit cards and various digital payments! Venmo, PayPal, Google Pay and checks made payable to “Troop #62542”
What's your favorite?
Name any cookie and give a description.
“I can’t have cookies. I am on a diet.” How would you respond to this customer?
You can still support us by donating a box!
How much for a box of cookies?
$6
Name three places where you can find cookie sales.
Family events, online with Digital Cookie, neighborhood, cookie booths, parents' workplaces, etc.
Respond to this customer:
“I’m looking for gluten-free cookies. Do you have any? If so, how much are they?”
Yes, we have Caramel Chocolate Chip and they are $6/box.
What's your top seller?
Thin Mints by a landslide followed by Caramel deLites.
Where do the boxes of donated cookies go? Be specific!
Our troop is donating “Kindness Cookies” to the WB Food Pantry again this year. You can also donate a box through GSEM's Cookie Share which will be distributed through other food pantries throughout Eastern Massachusetts.
If a customer gets 4 boxes of cookies, what is the total cost?
4 x $6 = $24
What are the 9 kinds of cookies?
Thin Mints, Caramel deLites, PB Patties, PB Sandwiches, Shortbread, Toast-Yays, Lemonades, Adventurefuls, Gluten-Free Caramel Chocolate Chip
Respond to this customer:
“No thank you”
Thanks anyway! Have a great day!
I don't like chocolate. What would you suggest?
Shortbreads, Lemonades, Toast-Yays, Peanut Butter Sandwiches
How much does your troop get per box?
$1.10 per box, but if a girl sells 100 boxes, she receives an extra 10 cents/box in “Cookie Credits”
If a customer buys 10 boxes of cookies, what is the total cost?
10 x 6 = $60
When will cookie season end?
Cookies are available until the end of February.
Name three ways to make a positive impression on your customer.
Smile, make eye contact, say please and thank you, face the customer, use kind words, use a kind tone, send thank you notes, say: have a nice day.
I’m trying not to have dairy and eggs. Do you have any cookies that are vegan?
Yes! Thin Mints, Lemonades, PB Patties, Toast-Yays, and Gluten-Free Caramel Chocolate Chip are all made with vegan ingredients.
Name two things your troop does with the cookie money. Include at least one response that services our community.
Name ANY activity we have done. Service projects include: kindness garden, shopping for foster children, toy drive, animal shelter drive.
A customer buys 3 boxes of cookies and pays with a $20 bill. How much change should you give?
3 x $6 = $18
$20 - $18 = $2 change
Why should I buy cookies from you?
Any of the following reasons: help support troop activities, community service projects, help meet personal goals, support GSEM
Respond to this customer:
“Can I just give you a tip instead?”
You may, but we are using all of our tips to purchase “Kindness Cookies” for local food pantries at our cost!
My daughter cannot have peanuts. Are your cookies allergy friendly?
Thin Mints, Lemonades and Toast Yays are not made with peanuts and tree-nuts. However, they are processed in a peanut/tree nut facility. The process hasn’t changed over the years- the label has. Gluten Free Caramel Chocolate Chip are nut-free.
If you only get $1.10 per box, where does the rest of the money go??
$1.20 goes to ABC Bakers. The remaining ~$4 goes directly to GSEM and is used to take care of camps, run activities at lower cost to us and provide financial assistance to Girl Scouts who need it.
A customer buys 5 boxes of cookies and pays with two $20 bills. How much change should you give?
5 x $6 = $30 owed
2 x $20 = $40 paid
$40-$30 = $10 change