The "Genesys" of the Question is...
This feature is not great at Genesys...they often use a 3rd party...and we do it well within Agent Assist.
What is transcription?
The number of relationships (real 1-1) you need to have at minimum per account to be successful.
What is 4?
These "agents" use interaction data, real-time data, and knowledge to intelligently handle customers in an efficient way.
What are AI Agents?
"Are you Serious Clark?"
What is Christmas Vacation?
The name of 1 account that was on YOUR report I sent a couple days ago which had a LEAD SCORE > 50.
Who is (Liz - sonic, sodexho, indiana, Freddie), (Scott - LinkedIn, TechMahindra, Racetrac), (Bobby - MI, WV, JohnsHop, Guardian)?
They can't do this in WFM which is important to agents in terms of providing them flexibility in schedules.
What is shift swap?
The number of net new logos you should have in your pipe come January (for 2025) given Majors/Strat historical win rate.
What is 13?
The definition of "The New CX"
What is: AI and Human work together for effortless experience and better CX and lower cost and better efficiency?
"OMG Santa's here? I know him."
What is Elf?
The number of accounts YOU (each) had on the "no activity" report I sent.
What is 31-Bobby, 48-Liz, 47-Scott?
Genesys just has "Assisted" not "Automated"
What is "QM"?
Silver sent data from a study that said win rates peak at this 45% when you have this many stakeholders involved.
What is 10-12?
The term we're using for linking Knowledge and Contextual data (hint: not a product name)
What is "Contextual Engineering"?
"Please tell Santa that instead of presents I just want my family back"
These are the 4 categories in our team name (HEAT)
What are: Hustle, Elite Influence, Accountability, Teamwork?
This is very limited in Genesys...800-Flowers never stayed up >6hours because of the limitations of this feature.
What is API?
Our latest enhancement to ServiceNow highlighted 2 of these 3 improvements
What are: Unified experience/controls, better routing, transcription?
The 4 "stages" of our Genius AI solution
What are: Listen, Analyze, Tailor, Apply?
"What's the matter - haven't you seen a talking snowman before?"
What is "Rudolph"?
Your current ACV Pipe for 2025
What is... (Bobby - $29.6M), (Liz - $12.8M), (Scott - $8M)?
Versus Genesys...its important you sell on THIS as opposed to getting into a feature war.
What are "outcomes"?
This company had the highest number of SAO with >1000 seats in the past year
Who is Bridgepointe? Vivian Lee
These 3 things define the New CX according to Mike Burkland
What are: AI+Humans working together, Voice/Digital apply reason & action, and Hyper personalization?
"Can I refill your eggnog, get you something to eat, drive you to the middle of nowhere and leave you for dead?"
What is "Christmas Vacation"?
These 2 products contribute to AWS buy-down
What are Acqueon and Verint?