What does it mean?
ERG?
Employee Resource Group
List the 3 performance impact scales
1. Insufficient Impact
2. Positive Impact
3. Extraordinary Impact
How can you have insufficient impact?
1. Make inconsistent and/or insufficient progress towards performance goals.
2. Inconsistently contribute to a positive team environment and/or team success.
3. Inconsistently adhere to company policies.
4. Display behavior that is misaligned with our Code of Business Ethics & Conduct
Our code of Business Ethics and Conduct
The Code of Business Ethics & Conduct (the “Code” or “Code of Conduct”) guides our ethical behavior and puts our Values into practice.
While the Code offers guidance on specific legal requirements, an ethical workplace is about more than complying with the law. As Liberty employees, we treat each other, our customers and those in our communities with empathy, dignity and respect.
Follow Through on commitments. Be honest and transparent. Share your own stories and learnings, and be supportive of others in sharing theirs.
Be Trustworthy
Heritage Months at Liberty Mutual
At Liberty Mutual, we take great pride in observing heritage months and commemorative days throughout the year.
In celebrating these notable months and days, we honor the shifting demographics and the past, present and future contributions of our diverse citizens.
Liberty Mutual's Values "How we do it"
Be open: Engage with all people and possibilities
Keep it simple: Be clear and transparent
Put people first: Act with empathy, dignity and respect
Make things better: Be proactive and challenge the status quo
Act responsibly: do what's right and follow through
List the events/celebrations being held at Liberty Mutual during the month of May.
1. Mental Health Awareness month.
2. Asian American and pacific islander Heritage Month.
3. Jewish American heritage months.
Manage multiple perspectives, ideas and solutions by using "and" rather than "but" Increase collaboration over competition to improve problem solving and innovation
Practice both/and Thinking
Impact
Your collective work contributions, actions and outcomes that affect the department and organization's achievements, the company's brand, and the people you interact with on a day-to-day basis, like customers, stakeholders and colleagues.
Liberty Mutual's Identity "Why we do it"
Our Belief: We believe progress happens when people feel secure
Our purpose: We exist to help people embrace today and confidently pursue tomorrow
Our promise: We promise protection for the unexpected, delivered with care
How do we win with purpose together? "Our shared strategy"
1. Consistently deliver top-quartile profitability
2. Be the most trusted global insurance brand
3. Be the best place to work at
4. Achieve a top-five global Property and Casualty Ranking.
List the ERG's that are a part of LM?
- WE
- Amigos
- Valor
- Able
- Pride
- LEADA
- LEAAP
Assume positive intent. Be willing to discuss mistakes in interpersonal interactions to build effective relationships. Use the tool for constructive criticism.
Be Aware of Intent and Impact
Performance Impact Scale
It’s a tool used in our overall performance process to assess the impact each employee’s contributions have on our business. It is designed, based on industry standards and best practices to:
• drive high performance outcomes,
• challenge potential bias and increase fairness and equity in the performance process,
• and better measure impact.
Guidelines for Inclusion
1. Be Trustworthy
2. Practice Both/And thinking
3. Try on
4. Notice both interpersonal process and content
5. It's okay to disagree
6. Be aware of intent and impact
7. It's not okay to blame, shame or attack yourself or others.
8. Step up/ Step back
9. Practice Self focus
How can you have Positive impact?
1. Achieves performance goals
2. Positively contributes to both the environment and success of the team
3. Communicates directly and transparently
4. Collaborates and/or interacts effectively with colleagues, customers, claimants, partners and others.
5. Holds self and others accountable
6. Approaches situations that didn't go as planned as learning opportunities.
7. Accepts feedback from others
8. Proactively identifies opportunities for improvement
Courageous Conversation
Courageous conversations help us challenge the status quo. They require courage because it involves an emotion and is about the relationship with the other person. When done well, courageous conversations are a way to deepen your relationship with another person, and help each other.
Avoid interactions towards self or others that harm, create unhealthy competition or shut down engagement.
It's not okay to Blame, Shame, or Attack Yourself or Others.
My Concierge
Conveniently maintains your performance and employment information in one place and makes it very easy to give and receive feedback. Concierge centralizes your employment information, including details on performance, job history, compensation, recognition and time off.
Liberty Mutual 6 High-Performing culture tenets
1. Build long-term, sustainable profitability, making choices informed by both external and internal perspective.
2. Hold ourselves and each other accountable
3. Embrace a people-first mindset that promotes equity and inclusion
4. Be direct and transparent at all levels
5.Work together as a connected, diverse team where everyone’s contributions are valued
6.Empower individuals and teams to make decisions
How can you have Extraordinary impact?
1. Surpasses expectations by making contributions that impact the business above and beyond the traditional scope of role and assigned performance goals.
2. Takes and active role in making processes, team environment, or customer experience significantly better.
3. Navigates change and challenging situations by keeping the interest of the organization top of mind, encouraging others by example.
4. Models ethical business activities and fosters exceptional environment of integrity where others are inspired through day-to-day actions.
Describe what a good growth plan goal looks like:
- Accountability through sharing and applying new skills.
- Activities focused on application, not just "Checking the box"
- Specific and actionable activities for individual growth opportunities.
- Growth plans have clear outcomes
Reflect on why you react or feel a certain way in response to someone else's actions. Notice your own thoughts, feelings and needs in order to interact more effectively with others. Communicate using "I" statements.
Practice-Self Focus