Service with a Smile
This is the time in which we should greet/acknowledge a table
What is within one minute
Besides the exception of a bottle of wine and this other item, drink trays should always be used for transporting all beverages to a table
What is pitchers of sangria
This is when we ask about allergies and aversions
What is before taking a drink order
This is the guest that should be offered the first taste of a bottle of wine opened at the table
Who is the guest that ordered
A single cortado is served in this type of cup
What is espresso or demitasse cup
We should check back on a table within this many minutes and this many bites
What is two bites/two minutes
If your sections drinks are not ready at service well, this is what you should do instead
What is run any drink orders that are complete and ready (go run food is also acceptable)
Besides the chef and any other servers working with you (if applicable), this is the other person you should inform of an allergy
What is the manager in your section
We should always offer this to guests that order a bottle of white wine or rose
What is a chiller
This is the brand of tea that we serve
What is Mem
The menu explanation should come after the delivery of this item
What are the drinks
What are Thrilled Guests, Pride, Profitability, and Community
This is what we should make sure we put on the check for the allergen
What is a seat number
For a wine ordered by the glass, this is the proper number of ounces poured
What is six
When a guest orders coffee, these are the two things we should offer
What are cream and sugar
This paper item should be in every check presenter
What is a comment card
This is the order in which cocktails are placed on our dinner menu
What is from lightest to heaviest
Besides egg, this is the other potential allergen to be aware of with mayonnaise
What is soy
When opening up a bottle of sparkling wine, this is what your hand/thumb should be placed over
What is the cage (or the cork)
This espresso drink calls for 1/3 espresso, 2/3 steamed milk, and a small layer of froth on top
What is a cafe con leche
When clearing the table between courses with guests still present, we should be aware of these 'little items' that are left behind and remove with a clean cloth napkin onto a plate
What are crumbs
When seating a table, these are the three things we should always explain before departing the table
What is the food menu being on the front, the by-the-glass wine, cocktail, beer and sangria menu being on the back, and the full wine list in the leather binder
This is the allergy for someone allergic to the garlic onion family
What is allium
These are the three things we should say about a bottle of wine when we are presenting it before opening
What is the name, region, and vintage
This espresso drink calls for 1/2 espresso and 1/2 frothed milk in an espresso cup
What is a single cortado