eXp Staff/Teams
Provincial Trust Deposits
Provincial Commission Deposits
AST FAQ
Misc
100

Who is the Broker of Record for Yukon?

Jake Siemens (Same as BC)

100

What are 3 ways to make a trust deposit

Etransfer, FTNI, Bill Payment, Wire Transfer, In Branch, Bank Transfer, EFT

100

Who is the team lead for Commissions? 

Leah Jensen

100

Which courier company do we use at eXp Canada? 

Purolator

100

What is the actual name of the FTNI app?

Etran Mobile

200

Who started eXp

Glenn Sanford

200

What bank does eXp Canada use?  

BMO - Bank of Montreal

200

Who uploades commissions cheque for Manitoba?

Rena Prefontaine (Broker of Record)

200

Login Username for FTNI is what? 

firstname.lastname ONLY

200

How can you find out which department a staff member is in? (for all eXp companies, globally)

Workplace org chart

300

Who is Nevin Hollett?

MB for Newfoundland

300

What is the email for SK Trust Deposits. 

skdeposits@exprealty.net

300

How do our eXp agents get paid their commissions from us? 

EFT (Electronic Fund Transfer)

300

Where is eXp Con being held in April?

Montreal

300

What is the phone number for our accounting hotline

1-833-497-4422

400

Who is Lucy Yang's supervisor? 

Melissa Raia

400

What is the account number we use for online bill payments?  

987654

400

What is the name of the new encryption software we are using to send/receive banking info. 

Virtru

400

T4A's are issued when? 

By the end of February each year

400

What team handles return of deposits

Transactions - they review the paperwork and approve for a deposit to be returned then will send it through to payouts to review and get it to aptrans to pay this out

500

Which department do you move a ticket to in hubspot regarding updating agents banking info

Agent Data Services (a branch of expert care)

500

What time does any deposit uploaded via FTNI transmit daily? 

5pm PST

500

What is the name of the fast pay advance commission that exp offers agents? 

express pay (commission within 24 hours of the deal completing/registering)

500

When do agents get sent their monthly expense statement? 

Last business day of each month. 

500

What is the platform for our new hire & quarterly compliance training?

KNOWB4