UAE
In UAE Reactivation, when updating vehicle information on Rooster, which fields should be checked or updated based on the vehicle registration documents?
Driver license expiration date
Vehicle type and plate number
Insurance expiration date and vehicle check form
In Kuwait, You are processing a Full-Timer 3PL contract in Arara. The applicant has a valid Health Card with an expiry date of March 15th, 2025, and their residency expires on June 30th, 2025. What should be the due date for their contract in Rooster?
March 15th, 2025
In Bahrain, If the request says "Dispatcher - Reject due to Wrong Ref", what action should be taken in Column X of the "Scheduler MS"?
Update to "Rejected - Wrong Reference Number".
What should you validate on the criminal record?
Criminal Record
Should be valid and clear.
It is valid for 6 months.
The issuance date should match the date on Arara.
mention 3 from the prevalidation step in Egypt
check the criminal record clearance, reconciliation results & the training test
Check Rider's Date of Birth:
Verify Rider Account Status on Rooster
Cross-Check Arara Information:
Riders in Ajman need specific documents, mention the document and the requirement for validation
Rider Permit (Ajman) For Onboarding & Reactivation. (NEW)
We need to check:
Name
Expiry Date (Valid for at least 1 month)
Company name
Verify City Name (Click on Worker ID to verify the city)
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Occupational Health Card
We will check the Name, Nationality, Occupation, Sponsor, and Expiry date. (should be valid when submitted)
In Kuwait, What details need to be validated on the Work Permit/Employment ID?
Expiry date and sponsor name (Company name)
In Bahrain, What should be recorded in Column I if the applicant's gaze is unfocused during the interview?
Rejected - Vision not on Camera
In Jordon, During the review, you find that the ID card is valid, with the birth date, ID number, and name correctly matching the details on Arara, including proper capitalization. However, the criminal record is valid but has a mismatch in the issuance date compared to what is listed on Arara. How would you resolve this discrepancy?"
Edit the info as long as the document is valid
In Egypt, A rider uploads a ID card front instead of a valid driving license. What should you do?
Reject the document, but proceed to complete the stage as the document is not a valid driving license.
In UAE, What is the minimum validity period required for a passport?
One month
In Kuwait, If obtaining a Criminal Record is difficult, what can be accepted instead?
Appointment Letter
Recall the correct sequence of actions of there's any document is invalid, incorrect, or expired on the tasklist:
If any document is invalid, incorrect, or expired:
Click "Reject" for that document.
Explain the reason in the "Message" box using the provided rejection reasons.
Confirm the rejection.
In the "Scheduler MS":
Update Column R ("Docs Status") to "Rejected".
Update Column X ("Application Status") to "Rejected - Reactivation Docs Resubmission".
In Column Y ("Comments"), clearly explain why the document was rejected. ⛔
In Jordon, you are reviewing the 3PL contract for an applicant. Upon checking, you notice that while the contract includes the required company name, rider ID, rider signature, issue date, and rider name, the contract's validity period passed from 3 months, what's the required action
Reject the document
Update the status to "Approved" in column M and fill the Rider ID in column P.
What should you validate on the Labor Card?
From the Labor Card Front Side we need to check:
Labor Card Sponsor Name, This should be updated on the Arara field as per the FP TLs List.
Labor Card Profession "Motorcycle Driver".
NEW
For car drivers, it can be any profession not necessarily a car driver.
Labor Card Expiration Date.
Labor Cards under the 3PL Temp Work Permit are accepted across all the cities in the UAE.
Rider Full-Time what are the scenarios for his contract due date?
1-All documents as per ID or health card
2-Appointment Letter health card 14 day
3-Appointment Letter criminal record 1day
In Bahrain, You're reviewing an applicant's file and find no documents associated with their application on the task list. What is the correct action?
Reject the application, updating Column X with "Rejected - Application not found" and set the Next Step to "3PL - Docs not found in TMS".
How can we check if there is compliance for a rider, and what is the correct action based on the possible scenarios?
Review the rider's account in Rooster (Worker's tab > Compliance subtab) for any compliance issues.
If there are compliance issues: Reactivation requires approval from Karam Kiswani, Note this in the reactivation sheet and wait for approval.⛔
If there are no compliance issues: proceed with reactivation ⏭️
In Egypt, A rider’s criminal record is marked as "Unclean" in column U, but column T lists the rider as "Valid." What action should you take next?
Check the reconciliation sheet and if the rider’s status is "قبول" we can proceed.
In UAE Reactivation, When updating the Work Permit section, what is the correct procedure for the expiry dates in rooster?
Update only the work permit expiration date and leave the expiry date blank.
mention 3 general rules on Kuwait
We can edit/add any information to the application as per the valid and clear documents provided.
We need to check the name in the ID same as mentioned on Arara If not, edit manually to match the ID.
If the UTM source was not found we should request a resubmission.
We will reject any switched or mismatched documents.
Copies & Screenshots can be accepted normally.
For Full-Time contracts, only 3PLs applicants are accepted.
For Part-Time contracts, only DX sister companies listed below are accepted.
What is the final step you would take in the Interview - Reactivation process if everything is valid
Change the status in Column O to "Activated"
In Jordon, What should be done if a duplication is found between the 3PL and FL applications?
The 3PL application should be validated, and the FL application should be left pending with a note stating "activated with 3PL."
In Egypt, When approving switched documents for a re-uploaded application, what comment must be added to the dashboard?
The application has been approved with switched documents for the bug issue.