Commitments
We will leverage internal and external resources, innovation, and technology to provide effective, efficient, and secure solutions.
What is Operations?
We strive to promote access, stabilization, and market competitiveness for Florida consumers, carriers, investors, and the overall property insurance industry.
What is our Vision?
This is what we are to our stakeholders and the citizens of Florida and are there when they need us.
What is Accountable?
Reduce or eliminate this for Citizens' policyholders and all potentially impacted Florida policyholders.
What is Emergency Assessments?
We will be a catalyst for promoting this for all Floridians.
What is Property Insurance Market?
This is the order of our Strategic Imperatives.
What is #1 Depopulation, #2 Customer Experience, and #3 Emergency Assessments.
This is how we equip employees to do the right thing and display integrity in all that we do.
What is Empowered?
Promote this and optimize access to private-market coverage for Citizens' applicants and policyholders.
What is Depopulation?
We will provide a quality customer-focused experience with the goal of handling every interaction in a professional, prompt, and courteous manner.
What is Customers/Stakeholders?
In 2023 we hit a peak of this number of policies.
What is 1.4 million.
This shows what we as public servants are ready to do across the communities we serve and display flexibility and presence for our policyholders and stakeholders when they need us most.
What is Responsive?
Understand and enhance this imperative by soliciting feedback, gauging satisfaction, and optimizing service capabilities and touchpoints.
What is Customer Experience?
We will sustain a healthy and thriving company culture through attracting, hiring, developing, and retaining engaged talent that will help us achieve our objectives.
What is Workforce?
We serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market.
What is our Mission?
We are this to cultivating a vibrant property insurance market and providing quality service that meets the needs of our customers.
What is Committed?
CitRe is being implemented to assist with this strategic imperative.
What is Depopulation?
We will maintain fiscal prudence to ensure that corporate financial governance practices reduce the potential burden on Floridians.
What is Financial Management?
This tool shows how divisions are connected to the Enterprise and the impact they are looking to achieve.
What is a divisional strategy map?
The award we can nominate our peers' good work when demonstrating our values.
What is the CARE award?
Reinsurance is used to support his strategic imperative.
What is Emergency Assessments?