Customer Service
Monitoring online customer feedback and addressing potentially damaging content is known as____.
What is reputation management?
The temperature danger zone for foods is between __ and ___ degrees.
What is 41 and 135 degrees Fahrenheit?
Sidestation items should be restocked _______.
What is as necessary?
An item classified as cutlery is a ____
What is a salad fork?
The alcohol content of 50 proof liquor is ____
What is 25%?
The first action an employee should take when approached with a guest complaint is____.
What is apologize for the guest's inconvenience or discomfort?
The recommended method for cleaning up broken glass or china is________
What is use a broom and dustpan followed by wiping up with a damp cloth?
What are bottles of liquor?
The two main classes of beer are ______ and ______
What are ale and lager?
Restaurant servers can assist the kitchen staff by ____
What is communicating?
When speaking with a guest in a wheelchair, it is recommended to put yourself at ______ whenever possible.
What is eye level?
Individuals with gluten sensitivities should avoid items containing_______
What is wheat?
Table appearance is best maintained throughout the meal by ________.
What is removing items no longer needed by guests.
All servers should be able to answer the question_____
what is how is the dish prepared?
When serving a table with small children it is recommended to _______
What is provide small toys or activities.
Employees should address guests whose names they do not know by using________.
What is sir or madam?
Where should leftover containers be prepared?
How should a server begin the order taking process?
An MOD manual included information on_______.
What is emergency procedures?
It is acceptable to use a tub to clear the table______
What is when there is too much too carry?
One of your goals as a restaurant server should be to _____ whenever possible.
What is exceed expectations?
All employees have the ability to perform the security function of_________.
What is watching for and reporting suspicious activity?
A server should provide a ___ and accurate description of the meal being served.
What is brief?
Its is important to hold glasses by the stem when serving wine to ______.
What is avoid warming the beverage?
The four steps an employee should follow when dealing with an intoxicated guest are________
What are Observe, Communicate, Assist and Report?