INFLUENCING CUSTOMERS BEHAVIOR VOCABULARY
wanting to do something (to be inclined or to be positioned)
to be inclined
_____made lunch, I sat in the garden with a drink. (Had or Having)
Having
to be convinced by an idea (buy it or tap into)
buy it
increase or improve something (bland or boost)
boost
to trust people who trust us ( be open or trust first)
trust first
make other people do what you ask (request or persuasive)
persuasive
____ for the bus, she slipped on ice and fell over. (Having run or Running)
Running
add a more expensive item to a group of two less expensive (decoy effect or cancel out)
decoy effect
making you want to have or do something (tempting or rate)
tempting
to trust people who are consistent (demonstrate integrity of be reliable)
be reliable
feeling comfortable and happy (well-being or inviting)
well-being
____in hospital for several weeks, she was happy to be home. (Being or Having been)
Having been
use something to give us the result we want (get one over on someone or tap into)
tap into
seems important (caters to or resonates)
resonates
trust people who care about us (show empathy or establish similarity)
show empathy
reasonable
____by all the attention, he thanked everyone for the presents. (Embarrassing or Embarrassed)
Embarrassed
cannot be used in a court of law (trick up their sleeve or legal standing)
making more likely to happen (improve the odds or churning out)
improve the odds
to trust people who tell us how they feel about something (prove competence or be open)
be open
difficult to understand (paradox or mislead)
paradox
The building collapsed, _____ two people. (having injured or injuring)
injuring
to know a great deal about something (more than meets the eye or well-versed in)
well-versed in
unsuccessful (the bottom line or fair badly in)
fair badly in
to trust people who do not lie (share information or demonstrate integrity)
demonstrate integrity