RC to Unit Type
An L at the end of a Room Type indicates it is what kind of room type?
A lock-off unit! Example: P1BL, PSL
What does the red striped bar indicate?
Room Assignment Conflict
What are the 3 maintenance status types
hold, out of order and out of service
What is the room charge restriction report?
the report that shows inhouse guests unable to charge to their room due to a credit limit restriction
Where do you go to check occupancy?
Unit Availability Overview
RC 32 is now what type of room type?
PS OR a PSL
What hskp status will we be placing REX no Touch in on FDC2?
What is the difference between "Out of Order" and "Out of Service" ?
Out of Order is a temporary block, 24 hours or less. Out of Service is a longer period of time
What is the Zero Balance Check out report?
The report that shows checked out guests with a balance that needs to be collected by either the FD or accounting
What term is replacing "Stayover"?
Linked Reservations
RC 81 will now have what feature indicator?
H at the end of the unit type, example: S1BH
What does a RED Link Reservation Mean?
the reservations are linked but the guest needs to move
What maintenance status should be used for a potential room move?
"Hold"
Which folio management report should always remain blank?
The Non Zero Balance checked out report
Where do you go to place a hold for a room move?
Maintenance Units
PSL is what type of room type? What lodge is it located in?
premium studio lock-off in moose/bison
What does the "Hold" housekeeping status mean?
Room is being placed on "Hold" for a room move, VIP arrival, ect.
What is the correct status for room renovations?
" Out of Service "
What is the process if a F&B team member comes to the front desk stating they are unable to charge something to a guest room?
Run the Room charge restriction folio report, determine why the room is not allowed to have charges
What can be found in Reservation Identification Reports?
Pet in room, Registered Vehicles, Flagged Reservations
What makes up a unit type?
Floor Plan + Bedroom Size + Feature Identifier = Unit Type
For 500 points! Assign a unit using the unassigned rooms panel information
Your'e amazing!
What is the difference between the left arrow icon and the trash can icon?
a maintenance status that has already started VS an upcoming maintenance status?
What 3 reservation types can we check in the non zero balance report?
Checked Out, Walked, Sent Guest
For 500 points! Walk us through how to correct a reservation under "Non - Zero Balance Checked Out "
Great Job!