Secret Shopper
What is the first In center question?
How many guest did you see in lobby?
How many types of Wax passes do we offer?
6- b3g1 b6g1 b9g2 b9g3 12unlimited 13unlimited
What is pictured here and what would you recommend to treat?
Ingrown hair - serum
What is the difference between and anti-perspirant and a deodorant?
Aluminum
What ingredient is in every Treat product?
Vitamin E
Which part of the process/section is worth the most points?
During the service/ The wax
When are our Wax pass promos active?
May/June & Nov/Dec
What product would you recommend for this skin concern?
Body acne- Smooth wash/polish
How long does the Shea butter provide hydration?
Which moisturizer provides the lonest hydration?
12 hours
What is the main ingredient difference between the Ingrown Hair Serum and wipes?
Witch hazel
Who can purchase a Buy 3 Get 1
First time guest, Military personnel or dependent, Student, Teacher.
What type of exfoliant is in the Slow wash?
DOUBLE JEOPRADY: What is it switching to?
Jojoba beads
Volcanic Ash
What makes are Anti-chafe gel the better option?
Does not contain Cyclomethicone/ is non-comedogenic
Is timing taken into consideration for the overall performance?
Yes; their is not a point value assigned to this but is asked to be considered for overall satisfaction.
What makes the Smooth wash different from the Smooth polish/cream
BHAs
Which individual questions/actions are worth the most points?
DOUBLE JEOPARDY: What are 2 of the 4 questions/actions?
Guest check out
walks to the wall & places product in hand or on desk.
recommends rebooking and frequency
recommends you rebook and reinforces waxers recommendation
offer a wax pass
If a guest comes in for a Full Face service every 4 weeks will they save on an Unlimited face pass? If so how much?
Yes; if they are diligent and do not miss. $15
What 4 ingredients are in all slow products?
Narcissus Bulb Extract
Vitamin E
Chamomile
Sea Kelp
What are the 3 active ingredients in the Bronzing drops?
Salicylic acid (BHA), Shea Butter, Aloe