Region 1 Jeopardy

Appointments

100

it is the standard appointment type for patients seeing their PCP for new symptoms

What is ROU?

200

I am the type of appointment you use if you want a physical and have Medicare Advantage insurance

HMV

300

I am the appointment type that you use to see a covering physician for a condition that has worsened

What is FUO?

400

I am the type of physicals that you cannot put back to back

What is CPE and WWE?

500

I am the only reason for a  phone appointment to need the duration changed

What is a telephone PDV?

Demographics

100

You need to ask if I am correct if it is the patient calling

What is health insurance?

200

I am what you verify if they do not know what the patient's phone number is on file.

What is full address or Health Plan ID Number?

300

You have to verify this information no matter who the caller is

What is first name, last name, dob, and patient's phone number

400

Labcorp is calling to report critical results so we need to verify this information from them

First name and first initial of last name for the caller, office name, and their phone number

500

I am what you get if you do not verify all the correct information when someone calls.

What is a critical miss?

Medical Advice

100

PSC Medical Complaint is what I am referred as.

What is the reason for the call?

200

PSC Medical Advise, PSC Cold Symptoms, PSC Covid 19 Symptoms and PSC UTI Symptoms are all the task that you need to use when the patients are requesting me.

What are the task templates we use for PSC Medical Complaint?

300

PSC Medical Complaints are sent to me

Telehealth Nursing

400

I am sent as urgent every time

What is the PSC Medical Complaint?

500

Patient calls in with blood in urine, severe abdominal cramping and fever. Where do you look to see if these are emergency symptoms.

Where is the Triage Guidelines Resource Center

Touchwork Tasks

100

All my templates that the representatives use start with me

What is PSC?

200

The PHI is always able to be looked up where.

Where is my chart?

300

You do not do this if I am older than 2 weeks.

What is reactivate task? 

400

I am what you type in for the disclaimer to appear at the bottom of the task.

What is .pscdisclaimer?

500

You can send tasks to whatever provider that the patient is requesting? True or False

What is No? We can only send to CTM of PCP on chart.

Physicals

100

You can schedule me back to back.

What is HMV?

200

Patients are allowed to have more than one physical per year. True or False

False

300

We can schedule back to back CPE/WWEs for this reason.

They are family.

400

We can schedule 2 CPEs and 2 WWEs and 2 HMVs per session. True or False

False

500

Medication refills can be sent all together in one task instead of multiple refill requests. True/False

What is False. Individual task per medication.