Competitor Displacement
I'm already using your competitor. I dont think we want to look at another DAP
- Our customers started there too but switched to Whatfix for easier maintenance, deeper insights, and lower costs
Call me later/Send me an email
Propose a Specific Follow-Up time: "Would Tuesday at 2 PM work for a quick follow-up call?"
Data security is my priority. How will you store and process my data?
Mention local data centers, US - Virginia, Arizona | EU - Zurich, Oslo, Dublin, Frankfurt | Asia - India
Talk about our compliance (GDPR, SOC2 Type II, HIPAA)
Mention we can also host on prem
We don't have the budget for a tool like this
I understand. But what's the cost of not addressing the lack of adoption of your applications?
We are already using the inbuilt version available in my software, why should I get a 3rd party DAP
They are a good start, but they’re often limited in customization, analytics, and automation. Whatfix gives you smarter, role-based experiences that drive real adoption.
We're not actively looking for a new solution right now.
Could you share what specific aspects don't resonate with you?
We dont have web applications, all our software is desktop based.
Ask which desktop apps they have? Inquire about OS, MS Accessibility compliance, etc?
Say we also support desktop applications like EHR, MS software, even on virtual machines
Reference desktop customers like - Westland, Marks&Spencer
We can build this inhouse for cheaper
While the upfront development cost might seem lower, let's consider the total cost of ownership over the long term. This includes not just the build, but also maintenance, updates, security, training, and ongoing support.
We are using an LMS for training and are pretty satisfied with the result
LMSs train users, but Whatfix guides them in real time—reducing errors and support tickets and Whatfix integrates with your LMS to drive a more effective, continuous learning experience
I don't know who will own this in my company, I'm just an L&D manager
Before I give you a specific number, I want to make sure I'm understanding your needs and what you're hoping to achieve
Do you work on Mobile apps?
Ask if its an inbuilt app or 3rd party? Which framework is it built on?
Tell them we can use a wrapper approach (on some apple only)
Your competitor is offering a monthly subscription model. Why don't you offer that?
While our competitor offers a monthly subscription, our pricing model is designed to provide the best long-term value and ROI for our clients.
We got WalkMe for free with our SAP software, why should I switch to Whatfix?
Many of our customers who have moved from SAP to Whatfix realized it’s limited—harder to scale, higher effort and costs to maintain. Whatfix is easier, faster, and works across all apps.
Now isn't the right time due to current priorities
Inquire “What are your current priorities? Perhaps our solution could help with some of them."
Why consider Mirror, when we can have DAP for JIT training?
Mirror helps you train users without disrupting your production env.
It provides hands-on training for business critical apps with complex workflows and sensitive data where cost of error is high
What's your pricing like? I cant talk further till you share it
Before I give you a specific number, I want to make sure I'm understanding your needs and what you're hoping to achieve