Build to Print Mandate
This strategy was sold to Congress as an “opportunity for an expanded scientific mission at a lower cost by re-using old equipment designs.”
What is the build to print mandate?
This is a proposed project that would give JPL early career hires hands-on experience with rover development. ECHs would build a functional, realistic mini-rover for educational programs.
What is the ROV-E program?
Employees faced challenges accessing and learning from old knowledge due to this issue.
What is old barriers to project documentation?
This multinational professional service company, specializing in IT and management consulting, originated in the US but is now headquartered in Dublin, Ireland.
What is Accenture?
Due to all information needing to be written in English, this region had comparatively lower KX contributions.
What is Asia?
The build to print mandate would save this amount of money by re-using Curiosity’s design for the Mars 2020 mission.
What was over $1B?
ROV-E is more cost effective than Phaeton, training about 7 ECHs for $400k instead of 10 for $5 million
What are the benefits of ROV-E over previous JPL experiential learning programs?
JPL’s culture is focused on the idea that sharing knowledge should be these two characteristics.
What is necessary and natural?
Accenture initially created this knowledge management system similar to Microsoft SharePoint to facilitate the sharing of information to employees.
What is Knowledge Exchange?
This method was used to improve KX contributions across all offices, given the fact that information tended to stay within one region.
What is local control?
Build to print offers theoretically faster workflow, project planning, and reduced technical failure.
What are the operational benefits of build to print?
New hires may become disheartened after an apparent “step down” in responsibility.
What are the potential risks for ECHs with the ROV-E program?
In order to manage a top-down approach to mentoring and disseminating knowledge, NASA created this position.
What is Chief Knowledge Officer?
These are the three layers of Accenture’s Knowledge Exchange.
What is search, browse, and collaborate?
A more recent obstacle to the success of KX is due to the abundance of this kind of information.
What is obsolete or redundant?
No two JPL missions are exactly the same. Spacecraft are designed specifically for given mission specifications, which led to this issue when the build-to-print mandate was announced.
Why did JPL face internal resistance to the build-to-print mandate?
Knowledge and lessons learned from ROV-E project may not directly translate to larger projects.
What are the potential knowledge transfer failures of the ROV-E project?
JPL created the Design Principle Compendium, Flight Project Practices, and this information source in order to enhance the accessibility of knowledge within the organization.
What is the “Lessons Learned Database”?
Decentralized knowledge, high turnover, as well as too high a focus on e-learning without senior employees to teach it resulted from this business practice Accenture adopted in 2002.
What is outsourcing?
Similar to NASA, Accenture employees were unmotivated to contribute to the database due to feeling the information was ____.
What is unimportant or time consuming?
This problem is due to experiential and situational knowledge not being transferred between generations of employees.
What is the key knowledge management shortcoming in build to print?
The ROV-E project’s failure could result in wasted money and time in training ECHs and JPL’s potential loss of future funding from Congress.
What are the consequences of the ROV-E project failing?
JPL’s knowledge management culture fails to train new employees in this critical area of engineering that is only gained through experience.
What are design decisions?
In order to address ethical concerns facing their knowledge management system, Accenture will need to ensure the security of this type of information.
What is proprietary and client?
This is the name of the strategy Accenture uses to increase KX contributions that involves points and leaderboards.
What is gamification?