American Culture
HUMANA
Call Flow
Insurance Terminologies
Medical Terminologies
100

TX stands for

Texas

100

The place where individuals can shop for insurance plans

Health Insurance Marketplace

100

M.O.M stands for

Member out of the Middle

100

Differentiate In network from Out of network

In network - affiliated with Humana, Out of network - not affiliated with Humana

100

A specialty focused on high-quality care and person-centered care needed for adults

Geriatrics

200


The abbreviation for trafficway

TRFY

200

C.O.B.R.A stands for

Consolidated Omnibus Budget Reconciliation Act

200

A.E.R stands for

Acknowledge, Empathize, Reassure

200

Differentiate Co-insurance from Co-payment

Co-insurance: percentage, Co-payment: exact amount

200

DME stands for

Durable Medical Equipment

300

The are also known as the GI Generation

The Greatest Generation

300

Provide 3 Kinds of Preventive Care

Laboratory Test, Screening, Vaccines

300

P.E.T.A stands for

Permission, Explanation, Timeframe, Acknowledge

300

Differentiate Deductible from Premium

Deductible - amount to be satisfied for the insurance to kick in, Premium - amount to pay for the insurance

300

Differentiate Inpatient from Outpatient Procedures and provide one example for each.

Admission for more than 24 hours - Lung Surgery, Less that 24 hours stay at the hospital - Cataract Surgery

400

The 3 Common Fund Sources of Senior Citizen

Savings, Pension, Social Security

400

Differentiate the eligibility of Medicare, Medicaid, CHIP

65 and UP, End Stage; Low income individuals; Children up to 19

400

The 3 Factors that may affect your Delivery

Rate of Speech, Pitch, Energy

400

Explain the 4 Types of Enrollment

Initial Enrollment - 3 months before/after the member's 65th birthday, Annual Enrollment - October to December, Open Enrollment - January to March, Special Enrollment - qualifying life event

400

Provide 3 Laboratory Tests and explain its purpose

Blood Test, Pregnancy Test, Stool Test

500

The 4 Seasons in the USA including the months covered

Spring - March to May, Summer - June to August, Autumn - September to November, Winter - December to February

500

Differentiate Medicare Part A, B, C, and D

inpatient; inpatient, outpatient, DME; A&B, vision, dental, hearing; Drugs

500

Explain the 4 Types of Customer Profile

Thinker, Feeler, Entertainer, Controller

500

The Coordination of Benefits is

Coordination of Benefits: For members with 2 or more insurance plans

500

Provide 3 Radiological Services and explain its purpose

XRay, MRI, CT Scan