IGNITE
How do you access IDM Application?
What is
-Through the applications menu
-Through the application navigator (9 dots)
-Through the favorites link on the IGNITE home page.
-Through RAX
What is the document type for a service RO and a service invoice?
What is SVCRO and SVCINV
The customer launches IDM with no errors, but yet the F4 button to scan isn't available. Why are they unable to scan?
What is no scan station license.
From the IGNITE home screen, how do we navigate to a user's IDM security?
Applications>Security Maintenance>userID>Tools>Security Access
What versions of Paperstream are compatible with the IDM scanner?
what is 1.42 or 1.5.
How to do launch Reynolds Remote Assistance?
What is the "Go To" menu in IGNITE.
Aside from viewing documents, what are three other actions that can be performed with documents in IDM?
What is Email, Export, and Print
What does Auto Catalog do?
What is catalogs a document automatically based on the document's barcode.
What is the permission for searching for documents?
Document Retrieval
What are the two Paperstream drivers called?
What is TWAIN and ISIS
Which application do you use to control IDM scan station licenses?
What is system administrator?
You try to perform an action on a document out of IDM and you get Exception Report error, where do you go and what do you update?
What is windows features, net framework.
What does "Batch Processing" do?
What is groups a number of documents together.
What are "Self Service Documents"?
What is employee W2's and pay stubs.
Where do we go to update the ERA communications?
What is software manager.
What are three ways that you can RAX into a customer's system?
What is:
•System Number
•PPSysID
•Customer Number
Hold the _____ key and click a second row item to select that entire range.
What is the shift key
Where do you go to set a user's scan settings per document type?
Tools>Scan station Preferences.
What "section" of IDM permissions contain permissions like the ability to email, export, search and print?
What is the "actions" section.
From the IGNITE home page, where do I go to set IDM document retention settings?
Applications>System Administrator>IDM Document Retention Settings.
How do you back space out of any screen in IGNITE
What is the escape button.
What are the maximum number of search results that you can view at once in the search tab?
What is 1,000
Where do we go to enable colored scanning for the store/station?
Rax as SSM>IDM>Tools>Color Scanning Maintenance
In security maintenance, where do you go to grant store/branch level access?
Tools>ERA Application and Program Security
What does "COLD" stand for?
Computer Output To Laser Disk