Key Kash (Earning)
how much key cash can you earn from meeting you behavior score goal (Hint: same amount as you get for hitting compliance)
15 key cash
this amount of key cash can buy you 2 hours of award time.
what is 50 key cash?
Having Annual Perfect Attendance (Full calendar year) Earns what?
What is 16000 Reward points
When taking Guaranteed PTO, Award, or Unpaid (per hour) what is the main Rule to know?
What is Current or next day
These expire end of the year (multi part answer)
what are key cash AND wfm points
How much key cash does being in the 100 100 club get you? (100 100 club meaning both nps and nss finish at 100)
75 key cash
this amount of key cash can get you 8 hours of award time
what is 200 key cash
System Issue Free Month *Less than 20-minutes of System Issues per month how many points do you get reward for this?
What is 1000 points
What is the Redemption name to be able to do this
WFM will partner with Teammate’s Leadership to find a time and resource for Teammate to explore another department
What is Reward Points Networking Package
this is the days you can expect key cash and wfm point to be loaded
what is the fifth business day of each month for key cash and the 10th business day for wfm points
how much key key are the following worth (individually)
Aux idle under 2%
Transfer rate under goal
top ranked specialist
25 key cash
these are converted from key cash giving you a $1 per point.
what are key appreciation points
When do points get updated each month
What is the 10th Business day
What is this Redemption named
*Lunch will be provided
*Scheduled based on capacity and DM availability
What is 1-hour Lunch with Department Manager *New
true or false:
Key cash can not transfer to another person/outside the contact center
if a specialist resigns the key cash is forfeited
key appreciation points are taxed
true
How much key cash do you get for hitting NSS monthly? (hint 2 part answer)
100% 50
125% 75
this can be redeemed for 4 hours of award time
what is 100 key cash
8000 Reward points what Earns you this?
What is WFM Birthday Bonus
if Teammate selects via Birthday Bonus email
What days are consider, where points would not be Eligible to be used?
What is "Blackout" days
Please note, with servicing our Clients being a top priority, days before and after holidays are considered “blackout” days and are not Reward Points eligible, any requests for those days will be declined.
for achieving a quarterly B&F rating of 4.3-5.0 how much key cash can you expect to recieve?
500
how much key cash if you meet monthly NPS goal
125
this can be redeemed for 15,000 wfm points
what is 200 key cash
What was increased from 8000 to 10000 rewards points
What is Quarterly AHT 4.0
at the start of 2026 what will happen to your points for WFM?
What is expired
(
WFM Reward Points will no longer roll over into the next year.
As the end of 2025 approaches, please be mindful of your balance and take advantage of one of the many Rewards available.
Any remaining points at the end of 2025 will not roll over into 2026.)
true or false when placing a guaranteed pto wfm points request we can do this the day after a holiday
false