Participant Rights Education

Respect & Nondiscrimination

1

True or False

Only a few participants have the right to considerate, respectful care from everyone at PACE SEMI.

False

All participants have the right to considerate, respectful care from everyone at PACE SEMI.

2

True or False

Some participants have the right to not be discriminated against based on race in the delivery of services.

False

All participants have the right to not be discriminated against based on race.

3

True or False

All participants have the right to not be discriminated against based on ethnicity or national origin

True

All participants have that right

4

True or False

You can mistreat another participant for not believing in the same walk of faith or religion as you

No

It is NEVER okay to mistreat another participant for any reason

5

Situation:

Ronald McDonald: "I don't know why they let you in here. You don't fit in with us and act funny."
Grimace: "I'm sorry you feel that way. I can't help that."

Who is violating a participant's rights?
Bonus: Which right is being violated?

Answer: Ronald McDonald

Bonus: The right of non-discrimination of physical or mental disability

Information Disclosure

1

The way in which all treatments have to be explained to a participant

All treatments have to be explained in a way that participants can understand

2

True or False

You have the right to make your own healthcare decisions even if family/friends don't like it.

True

You are the one receiving care, and can make your own decisions about the type of care you receive.

3

You can refuse treatment

Yes, you can refuse any treatment and be informed about the consequences of the decisions

4

Can you ask for a new assessment by the PACE SEMI team?

Yes

If you are not satisfied with any of your assessments, you can be reevaluated

5

True or False

You can be transferred to another facility without knowing

False

You have the right to be given a written reasonable advance notice of transfer to another health setting along with reasons for the transfer

Confidentiality

1

True or False

Each participant has the right to communicate with health care providers in confidence

True

Your information is yours, and you are protected by HIPPA (Health Insurance Portability and Accountability Act) to keep your information confidential

2

True or False

You can view your medical records

True

You have the right to view, have a copy of, and request amendments to your medical records.

3

True or False

You have the right to keep some of your health records confidential

False

You have the right to be assured of confidential treatment of all information contained in your health records.
This includes health information contained in an automated data bank

4

The staff can tell other participants where you are or if you are in the hospital

No

Each participant has the right to have confidentiality of your individually identifiable healthcare information

5

True or False

You can limit how much of your information is shared

True

You have the right to provide consent that limits the degree of information

Complaints & Appeals

1

Can you complain about PACE?

Yes

Each participant has the right to a fair and efficient processes for resolving differences with PACE SEMI, including a rigorous system for internal review by the organization, and independent system of external review.

2

True or False

You have the right to argue with PACE staff if you have a dispute or disagreement

False

You have the right to be encouraged and assisted to voice complaints to PACE SEMI staff and outside representatives of your choice

3

Can you appeal any treatment from PACE SEMI?

Yes

You have the right to appeal any treatment decision of PACE SEMI, its employees, or contractors through the PACE SEMI appeals process

4

True or False

If someone is complaining and causing a disturbance, they can be held under restraint

False

You have the right to be free of any restraint, interference, coercion, discrimination, or reprisal by PACE SEMI staff for voicing complaints

5

True or False

You can criticize the taste of coffee at PACE

True

You have the right to voice your opinion, complain, and be assisted to file appeals about PACE SEMI

Participant Responsibilities

1

Can you be plan your own care?

Yes

It is a necessary and important responsibility to be involved with the planning of your own care alongside your PCT (Primary Care Team).

2

Do you have to pay monthly fees on time?

Yes, it is your responsibility to pay the monthly fees.

3

What hospitals can you use?

Hospitals affiliated with PACE through Henry Ford

4

What should you do if you wish to disenroll from PACE SEMI?

As a participant at PACE SEMI, you have the responsibility to provide a written notice (preferably 30 days) before you wish to leave the program

5

In the case of a non-emergency or if an emergency has occurred,
Who you gonna call?

(Not ghostbusters)
PACE: [phone]