Reputation
Do Cars reviews syndicate to DealerRater?
No
Where do we go to see the status of CarsSocial enrollment?
Fulfillment Work Item
Where in ICC do you go to locate third party file?
Imports
What is the oldest year vehicle we allow for P2P?
1992
How many tasks should you have open?
1 per case
Where can we check if ReviewBuilder enrollment has been completed in SF?
PFR -> Related -> Product Enrollment Form
What URL do CarsSocial units deeplink to?
The website URL in Salesforce
What is the timeframe 75% of our work orders should be completed in?
36 business hours
Consumers are allowed to post up to how many listings in a calendar year?
3
When should you post a screenshot of Fraudnet?
Never
What is the name of the tool customers can use to send a review request with an attached photo?
LotShot
Name 3 merchandising items that are crucial for a unit of inventory to be eligible.
Deeplinking, photos, mileage (used), sellers notes, MMY, price, VIN
Before calling ICC on a new issue what do we do?
Send an email
How do you classify your case for a cancelled ad due to name?
Ad Policy > Name/ phone
When working an inventory incident who should be added to email thread?
AE and Customer Growth Specialist
What is the best way for a dealer to report a DR/Cars review to our content team for review?
In the Dealer Panel in the All Reviews section
Name one way you can locate the location/ pin of a CarsSocial unit.
AdminDash Reporting
After inventory is received, how much longer until photos are live
3-8 hours
What can we do when a dealer won't accept an instant offer at all?
Reassign offer & report dealer via google form
When will the Dealer of the Year Awards be announced this year?
3/11/2025
What is the most common "inventory issue" we experience when getting a unit live?
Deeplinking
Name the proper troubleshooting path for all inventory issues
Site > AD > Agg > 3rd party
At what point in the p2p lead submission does message thread get created?
Who enrolls a dealer in call record?
Fulfillment