Stuff you should know pt. 1
What is the orange standard for avg time to contact for new leads?
< .5 days
Fill in the blank...
Lead with _____ not ______
People; product
What's Ryan's favorite thing to say?
...just curious what you'd say
Why would you encourage booking an intro for today or tomorrow rather than next week?
Likelyhood of them showing decreases with each day
Who are the first people who should contact in the morning and why?
New leads in from previous night then new leads from the morning.
What's your main job here
Get people in the door
What is your intros booked goal for this month?
...the right answer is to have a an answer... like an actual goal that you've set for yourself.
(could be the number of intros or a booking avg/shift)
What 3 times should we always be asking for a referral?
1. point of booking
2. point of join
3. Member thanks us for something
fill in the blank...
"the person _________ is the person in control of the conversation"
asking the questions
What does C.L.O stand for in the C.L.O.S.E.R framework
Clarify why they're here
Label their problem
Overview past pains
What are the 5 lists in the lead management app?
1. leads no intro booked
2. appointment confirmations
3. no shows
4. missed guests
5. winback prospects
What are the Orange standards for the sales funnel...
Booked; Taken; Closed
50%; 65%; 55%;
What are the 6 steps we take in booking an intro
1. CL the convo - get as much info as possible
2. send intro booked text
3. send calendar invite
4. send digital CI
5. Send KK
6. Resend digital CI if not already filled out
What is your opener? (Opening sentence when calling someone after "this is NAME with Orangetheory fitness is this NAME"
... must match 'team scripts'
You answer the phone and the person asks if we are pilates... How do you respond?
*Follow up with a question