Enter Title

Airline Partners

100

My ticket stock begins with 057 

Air France 

200

My ticket stock begins with 074

KLM

300

My ticket stock begins with 180

Korean Air

400

My ticket stock begins with 139

AeroMexico

500

DOUBLE JEOPARDY: My ticket stock begins with 055

ITA Airways

SSR's

100

Peanut allergy 

PNUT

200

Customer w/ disability needing assistance 

DPNA

300

Weapon 

WEAP

400

Vegetarian Meal

VGML

500

DOUBLE JEOPARDY: Adding OAL frequent flyer number 

FQTV

Who to Call

100

For transactions that fail auto reprice on a domestic reservation

DMR/GTS

200

For fare rule interpretation, pricing discrepancies, or ticketing reissues.

GTS Domestic or GTS International

300

DOUBLE JEOPARDY: For issues redeeming SkyMiles or reissuing award tickets.

GTS SkyMiles Award Maintenace  

400

For support and assistance on codeshare and partner flights.

Global Partner Support

500

DOUBLE JEOPARDY: For assistance on ONLY Air France, KLM, and Virgin Atlantic

Partner Ticketing Support

City Codes

100

Hartford, CT

BDL

200

White Plains, NY

HPN

300

Wichita, KS

ICT

400

Calgary, Canada

YYC

500

DOUBLE JEOPARDY: Hilton Head Island, SC

HHH

Just for Fun

100

What does KM stand for?

Knowledge management

200

What are our brand beliefs? 

Welcoming, Caring, and Elevated 

300

Who is our ECM (Engagement Center Manager)?

Donna Singletary

400

What is the address of our CEC?

100 Delta Drive Augusta, GA 30909

500

What is the flat tire rule? 

When ticketed customers are impacted by events outside of their control while enroute to the airport (flat tire, car trouble, and family emergency), specialists can rebook at no charge