Guest FOH
Zones
Guest BOH
Service Standards
100

What is the G Stand for in the Host Service Standards?

Greet

100

Walk in Cooler falls under which zone?

Zone 5

100

What does the G stand for in the Kitchen Service Standards

Get Busy (Before it gets busy)

100
What are the actions under T- Thank for the Host Service Standard

Thank and Invite Guests Back

101

What does the E stand for under the Retail Service Standards>

Engage

101
Server Line, QA, and ToGo fall under which Zone?

Zone 3

101

What is the S in the Kitchen Service Standards

Service Incredible Food

101

What are the 2 actions under Urgency For Kitchen Service Standards

1. Prepare dip checks immediately

2. Stage Food Efficiently

102
What does the E stand for in the Host Service Standards

E- Encourage

102

Zone 2 is what 2 areas?

Dining Room and Host Stand

102

What is the E in Kitchen Service Standards

Execute

102

Bussers fall under which letter for Service Standards for Dining Room

S- Serve, Bussers: Clean tables and floors immediately

103

What does the U stand for in Host Service Standards

Understand

103

Which Zone does Dish Room belong to?

Zone 6

103
What does the T in Kitchen Service Standards stand for?

Temps and Times

103

Food should be garnished to what standards?

"Picture Perfect"

104

What does the E stand for in the Retail Service Standards

Engage

104

Name all of the areas under Zone 1

1. Retail Floor

2. Cash Stand

3. To-Go

4. Restrooms

5. Retail Stock Room

104

What are the company KDS, S2P, and Seat to Eat Goals

1. KDS- 9.5 (9:30)

2. S2P- 9.2 (9:12)

3. S2E- 18.7 ( 18:42)

104

What are the actions under the S- Show and Share on the retail service standards?

1. Pick up product to show guests

2. Share Product Knowledge