Scam/Fraud Trends
Customer meets individual online and develops relationship and then the recipient asks for money for an impending crisis.
What is a romance scam?
Individual that engages in fraudulent, illegal, or unethical financial activities.
What is a Wrongdoer?
Where specialist can view alerts
what is LAD?
This allows Specialist's to search Zelle recipient's email address or mobile number to verify zelle status.
What is Zelle Directory?
This is a deceptive scheme in the currency space designed to trick individuals into investing in or giving away digital assets or sensitive information.
What is a crypto scam?
Individual that intentionally deceives a bank or its customer for financial gain.
What is a Fraudster?
Used to search for customer's online profile to review current and previous online activity on account
What is Admin Tool?
Occurs when a new device is being used to access an online profile or if the tokens / cookies have been deactivated / cleared from an established device
What is add device?
A third party verification tool used to establish ownership and verify recipient information with external banks.
What is Early Warning Services (EWS)?
Scammers impersonate legitimate organizations (like banks or retailers) through emails or messages to trick individuals into revealing personal information.
What is phishing scam?
Consists of high-profile clients with assigned bankers who manage their relationships and need special consideration.
Account Needing Special Consideration (ANSC)
Used to locate customer account information such as balance, name and address.
What is Customer Assist?
When a customer is 50 miles away from there home address in Customer Assist.
what is out of geographical location?
This is a previously declined alert within past 72 hours to same recipient that is same amount or less than current alert.
What is a resubmission?
a type of fraud where a scammer pretends to be someone else, often a trusted individual or organization, to trick victims into sending money
What is an imposter scam?
A customer that is over the age of 60 years old.
What is High Risk Age?
This is used to authenticate customer when making an Outbound Call.
What is Customer Authentication Tool (CAT)?
Banks tract this unique numerical identifier during online transactions to detect fraud and verify a user's location.
What is IP address?
Reviewing this step to make sure the customer has the appropriate amount of funds supporting transaction.
What is funds verification?
Scammers pretend to be from reputable companies like Microsoft, Apple, or your internet service provider.
What is an IT scam?
This is present when fraudster or our customer is attempting to send out multiple online transactions to same, new or multiple recipients in short period of time, unusual and out of pattern for customer's online activity.
What is velocity?
What is LexisNexis?
This security measure is often required after a data breach or suspicious login attempt to help protect a users account.
What is a password Change?
The name of a new notesgen to help review wires
What is notesgenius?