Boss AX
What is the highest speed that we offer?
2 Gig
What does the word BAN means?
Billing Account Number
How many months can be compared/Viewed at once?
3
What pieces of information is needed to authenticated a prepaid account?
Caller name, account name, Phone number and email
True or False Green : Indicates a bill Decrease for the customer when doing a bill comparison?
True
What does BSW stands For?
Buried Service wire
Where in ensemble do you go to save notes?
Left task bar
How many authorized user can you have on a salesforce account?
2
What other pieces of information can be used to authenticate a customer account in salesforce if no password or social is available?
Account number, billing address or service address,Last Payment Method or Date of Installation
True or False ( Red:Indicates a bill increase for the customer )
True
Which til is selected to have a move,disconnect or vacation suspend done in boss AX?
Service profile
Which tab in ensemble can you view order history?
Order List
Which option is selected when creating new orders in salesforce for the first time?
Order eshop
What are thr two method used when authenticating a boss account?
Multi Factor authentication and Manual Authentication
What is the name of the form used when making changes to a customer prepaid account?
DOCS Prepaid change
Which tile is selected to change the customer billing address in boss AX?
Communication Profile
Which Tab in ensemble can you view order task?
Order List and then task list
Which tab in salesforce is used to make changes to customer billing method, phone number and email
Preference
What is the Multi Factor authentication process?
allows you to send a "one-time" passcode via Text/SMS or Email to the customer's primary contact number or email address
True or false: For Fiber account the cost for the modem on a new install is 200?
False it's free
When is the account Pin method used in boss AX:
To unfreeze a customer telephone number so they can port it out to a new carrier if they disconnect and want to take their number with them.
Which option is selected to Disconnect orders out of BE?
Action
Which tab in salesforce is first selected to make changes to orders.
Order/Products
What does POTS stands for ?
Plain old Telephone service
How much discount would a customer received when signing up for fiber with both phone and internet?
$20