FCR
These options are at the customers own finger tips
What is Self-service
This signifies that the country is eligible for free international roaming under the Unl+ plan
What is asterisk
SAM is broken into this number of quadrants
What is 4
You can find a list of compatible devices here
What is Gen7777
New Number on an Active Line changes are limited to
What is 2x per day
When relevant for the customers reference
What is EHH
Metro's transfer pin is good for this amount of time
What is 7 days
This type of statement can make or break your SAM at call start
What is Arm statement
When its time to Carrier port this article is my resort
What is GEN7989
This feature must be powered off prior to return to avoid charge or deductions
what is find my iPhone
Before troubleshooting to avoid a drop verify the customer is not
What is calling in on the device
BTG customer Susan accidentally used 3.2 gigs of data , what will her estimated charges be for that mishap
What is $35
This quadrant has the most impact on a call
What is quadrant 4 / Recap + Closing
What is Subscribing
Orders can only be shipped to the service address but may be modified when
what is standalone account
Rep 1 - Expectation for FCR Should be atleast this percent
What is 72.4 %
Spectrum Does not offer pro-rated credits for unused service following this type of deactivation
What is Voluntary Deactivation
Connect with the customer and avoid this
What is dead air / Mutual silence
Under the Resources tab in this article you can find direct site links
What is GEN8404
The account number can only be given after
what is the security token is verified
Youll take a hit if the customer calls back within this time
What is 7 days
We sale these 5 brand devices on our store front
What is Apple, Samsung, TCL, Motorola and Google
This is what the acronym SAM stands for
What is Sentiment Agent Measurement
If its in my scope this article would know
What is GEN7718
Landline Transfers May take up to this many days before their home provider releases their information to Spectrum Mobile.
What is 3-5 business days