SECTION 1
ANI, ALI
Automatic Number Identification
Automatic Location Identification
Ethics vs Professionalism
Ethies: the principles of honor, morality, and accepted rules of conduct that govern an individual or group.
Professionalism: the skill, good judgment, and respectful behavior that is expected from a person who is trained to do a job well. A professional is a person who keeps their word, demonstrates loyalty, and exceeds expectations.
What is CAD
Computer aided Dispatcher software is an electronic database that provides the PST with call information. Also serves many agencies as a record management system
Factors of providing excellent customer service
listen
compassionate
responsive
focus
calm
knowledgeable
Florida statue 401.465 is also known as what and became into act when?
Denise Amber Lee Act, April 12th, 2008.
next gen 911 allows what?
texts, photos, and videos
3 acts that are considered unethical!
Misuse of confidential or privileged information
Prejudice
Quit pro quoTDD, TTY, and ADA
The Telecommunications Device for the Deaf and TeleTypewrier
is to help for the deaf and speech impaired to call 911
The American with Disabilities Act allows 911 to be accessible to hearing and speech impaired
What is the Phonetic alphabet( spell your name )
PIO and what they do
Public Information Officer. bridge between the agency and the public they share information to news and journalists outlet
what is the 1st point of contact for citizens
call takers
Civil vs criminal
Civil liability: the potential for responsibility of payment to an aggrieved party due to the violation of a civil law.
Criminal liability: the willful, negligent, or reckless violation of criminal law or statute which can result in sanctions in the form of imprisonment.
ACD AND VoIP
Automatic Call Distribution is to help give calls to those based on the last one received and availability
Voice-over Internet Protocol allows PST know where you are through your phone provider
What do you need to do to talk to callers proper?
clear and confident voice
no jargon
avoid assumptions
use phonetics to clarify information
whats SLERS
Statewide Law Enforcement Radio System
when do you have to renew your certifications
biannually February 1st
HIPPA is The Health Insurance Portability and Accountability act. HIPPA is used for data privacy. August 1996
NCIC AND FCIC bases and what they do
National Crime Information Center- West Virginia
all criminal records for the U.S, Canada and some other U.S territories
Florida Crime Information Center- Tallahassee
all criminal records for Florida
Facts vs Inference
Fact: Something that is known to exist or has happened.
Inference: A conclusion which is drawn from our observations. Based on perception.
any person employed must be certified when did this law become in
October 1st, 2012
Explain what Association of public-safety communication officials (APCO) National Emergency Number Association (NENA) National Fire Protection Association (NFPA) is for
Allows members to be accountable for their actions and demonstrate career achievement
CJIS AND DAVID
Criminal justice information system and the Driver And vehicle Information Database
3 Main radios
following instructions five components
sender, receiver, message, medium, and feedback
so that way all information can be delivered and correctly interpreted
when was Denise Amber Lee abducted
Jan 17th, 2008