Show:
Co Pay Cards
Systems
Cadences
Finish this song
Misc
100

If they're commercially insured with coverage and they live in USA, Puerto Rico or District of Columbia, they're eligible for a co pay card?

True

100

What system do we use to pull up and work our cases?

Lynk

100

When should you reach out for your first attempt for a CC?

Day 1 within 24 hours of the BI completion.

100

Why do you build me up?

Buttercup baby just to let me down and mess me around.....

100

When should an AE be reported?

AE should be initiated during the call & reported. You have 24 hours to report in Reportum but QA is providing CE even before the 24 hour window & ideally, the AE should be done on the call.

200

If they have Medicare, Medicaid or Tricare, they're eligible for a copay card?

False

200

What system do you use to clock in and out?

Dayforce

200

When should you reach out for your first attempt for an MI attempt?

Day 1 within 24 hours of MI task being opened.

200

Country roads take me home

To the place I belong, West Virginia, Mountain Mama....

200

What is an oral lead in?

Assesses tolerability prior to starting the injection.

300

Never enroll a patient for a copay card if they're an orals patient.

True 

300

What system do you use to report an AE?

Reportum

300

For the month of March and you're working through your CC cadence, tell me the dates that you would make your attempts, starting with March 5th as day 1. (1,3,5)

(Pull up calendar).

Day 1 = March 5th

Day 3 = March 7th

Day 5 = March 11th

300

Birds of a feather

We should stick together

300

When all efforts have been exhausted to do a CC, then send a CPC. When should a CPC typically be sent?

True; during a CC

400
If it's a DNC or SPOC, can you send a CPC initially?

Yes

400
Site to check a patients balance on the CPC for oral patients. 

https://copayhelp.mckesson.com/copayselfservice/#

400

What are the days for a CC Cadence and what do you do for those?

Day 1: Call HCP

Day 3: Fax 'Unable to Contact' fax to HCP; For Injectables: FRM note (unless PAP case) 


Day 5: Call HCP; Close all tasks, close case; Fax 'Unable to Contact' fax to HCP

400

I get knocked down

But I get up again

400

If a patient says they have one week left of their medication and they have liver disease, should that be treated as an AE?

Yes

500

If an injectables patient wants to enroll on their own for a copay card, what are the websites?

cabuenvasavingsprogram.com

apretudesavingsprogram.com

500

What system do you use for the phones?

Nice

500

What is the MI cadence at Intake?

Days: 1, 2, 3, 5, 7, 9

  • 1st attempt - AC calls HCP on day 1
  • 2nd attempt - AC calls HCP & PT unless noted otherwise on day 3
  • Leave FRM note on day 5 (w/ PT authorization)
  • 3rd attempt - AC calls HCP & PT unless noted otherwise on day 7
  • AC will send HCP closure fax, leave FRM note, close case, & clear alerts on day 9
500

I'll be seeing you

In all the old familiar places

500
AE - Caller states: 'I have 3 pills left, I had a headache yesterday for no reason, I don't even know why now that I think about it. Anyway, I was feeling not well, I think it may be the flu, it is going around, and, my kid is sick too, yeah, it's probably the flu.'


How should you word the AE verbatim?

'I have 3 pills left, I had a headache yesterday for no reason, I don't even know why now that I think about it. Anyway, I was feeling not well, I think it may be the flu, it is going around, and, my kid is sick too, yeah, it's probably the flu.'