Core Values
This Core value starts with A
Accountability
This coaching that is done remotely observing a live call.
Real time Observation
When you dont have PTO you will add what?
LWOP
We must advise the consumer this when proving coverage end date.
That end date may change when updates are made to the account
This platform is used to give Kudos to your Peers, you can also spend points you have earned
Employee Recognition
This core value is about partnering to instill trust and working as one
Collaboration
This coaching you will share your screen and volume
Observation
40
This is the only reason we do not offer online options
If consumer is requesting to cancel coverage for ALL household members.
This new platform is a Career Hub
Eightfold
This core value is about our customers
Customer Focus
MER stands for this?
Month End Review
What code is used for VTO
Unpaid Authorized time off
What must we do if it appears the consumer may have the number because they stated they previously spoke with the agency
Must still offer the number to be sure the consumer still has it available. Offer to text the referral information to the consumer using the rules of First TRI.
This platform allows you to view your QC scores
SKPI
This core value is valuing the work we do and who we do it with. And the people we service
Respect
This is required once a month to check in
One on one
When does one sign a timesheet
When is the only time we should do an incident for 1095-B Request
When consumer lives at a different address.
This Platform allows you to view your pay history, Bonus, Checks, and 1095
This core value focuses on embracing change
Innovation
This coaching requires a one on one to listen to a call
Recorded call review
When should your timesheets be done?
End of shift EVERYDAY
What is the Note type when transferring to ARU for ANY reason
Appeal
You will use this platform each morning to check your schedule
Variant