Receiving Complaints
When a package is lost when mailing it
Lost in the post
To help someone
Assist
Caller
When the person will call you back
Return your call
When someone is mean to you or you are mean to a customer
Rude
When a part doesn't work
Faulty part
Rules that allow customers to return a product
Returns policy
When you end a phone conversation (sometimes abruptly)
Hang up
When you bother or walk into a meeting
Interrupt
When someone says something that doesn't belong in the workplace
Inappropriate
When a product doesn't work
Defect
When a company sends something to a customer for free
At our expense
Making someone wait when on the phone
Put on hold
When a caller tells you to tell someone else something
Leave a message
When some has time for a meeting or can do things
Available
When a customer isn't happy with a product or service
Dissatisfaction
When you return money to a customer (on a card)
Credit your account
When the phone connection and sound are bad
Breaking up
Leave a voicemail
This is the first place someone goes when entering an office
Reception
When someone pays more for something than they should
Overcharge
A time period where a product can be replaced or fixed
Under warranty
The numbers before a phone number for a specific office
Extension
Changing a call from one person to another
Transfer a call
The verb used when you press the numbers on a phone
Dial