Card Maintenance
THIS IS WHEN A CLIENT STATES THAT THEIR EX NEVER GAVE THEIR CARD BACK.
Stolen
STAFF COMPLETES THE TRACKING LOG THIS OFTEN.
Daily
ISSUING A NEW EBT IS DONE HERE.
In LITE
THIS PERSON IS THE MOST COMMON PERSON TO VERIFY ID.
Head of Household (HoH)
THESE PEOPLE ARE ENTITLED TO CONFIDENTIALITY
All People
A CLIENT HANDS YOU A CARD THAT HAS MARKINGS AND CRACKS IN IT.
Damaged/Defaced
EBT CARDS ARE STORED HERE.
EBT Card Binder locked up
THIS IS THE SYSTEM USED TO VEW THINGS LIKE CARD HISTORY.
Ivanti
THIS PERSON MAY BE VERIFIED ON BEHALF OF THE SNAP HOUSEHOLD AND DOES NOT LIVE IN THE SAME HOUSE AS THE CLIENT(S).
Authorized Representative (AR)
STAFF ARE ALLOWED TO ASSIST CLENTS UNCOMFORTABLE WITH STATING THEIR SSN OR OTHER SENSITIVE INFORMATION IN THIS WAY.
Hand over paper and pen/pencil.
SOMEONE THAT HAS NO RIGHTS TO THE EBT CARD USES THE CARD AT THE GROCERY STORE.
Unauthorized Usage
EBT CARDS ARE REQUESTED/DELIVERED HERE.
In person at the local office
THE DEACTIVATE BUTTON IS LOCATED HERE IN IVANTI.
Card Management
A RESPONSIBLE HOUEHOLD MEMBER ARE THESE TWO PEOPLE.
Spouse or other adult member
WHEN INTEACTING WITH A CLIENT, STAFF SHOULD ENSURE THIS IS HIDDEN.
Anyone else's case sensitive information
A CLIENT STATES THEY ARE UNABLE TO FIND THEIR CARD.
Lost
STAFF DOES THIS TO INFORM WHEN A CARD HAS ARRIVED.
Call the client
PAST ADDRESSES AND STATUSES ARE FOUND HERE IN IVANTI.
Card History
THESE INTERFACES MAY BE USED TO VERIFY IDENTIFICATION.
OMV and LA Wallet
THIS CONFIDENTIAL INFORMATION INCLUDES ADDRESSES, PHONE NUMBERS,AND EMAIL ADDRESSES FOR THE HOUSE AND AR.
Contact Info
CLERICAL STAFF FIRST DOES THIS WHEN A CLIENT APPROACHES THE WINDOW FOR A NEW CARD.
Verify ID
STAFF COMPLETES THIS UPON EVERY EBT CARD INTERACTION.
Daily Tracker Log
AFTER CLICKING ON THE "OTHERS" TAB IN LITE, STAFF SELECTS THIS PROMPT TO FIND THE ISSUE EBT CARD BUTTON.
Benefit Issuance
A PAYCHECK STUB OR OFS 87 (CURRENT, PAST, OR ANTICIPATED WAGE VERIFICATION LETTER) MAY BE USED AS IDENTIFICATION IF THE DOCUMENT DATE FALLS WITHIN THIS TIME FRAME.
Past 12 Months
THIS 16 DIGIT NUMBER IS ANOTHER FORM OF CONFIDENTIAL INFORMATION.
EBT Card Number