Say What?
The basic definition of this skill is:
Facilitator asks questions to enable participants to elaborate on their answers to understand underlying thoughts and implications allowing them to create a deeper connection to the lesson
Unpacking Questions
The basic definition of this skill is:
Facilitator uses appropriate humor that is relevant and appropriate to the topic. Humor does not detract or distract from the lesson or participants
Smart Humor
The Advance level of this skill is:
Facilitator moves from subject to subject as if they are one discussion without gaps in the learning process. Facilitator can utilize any comment or question to transition to the next topic.
Seamless Transitions
The Advance level of this skill is:
Facilitator uses purposeful questions to lead participants to clear connections to their roles by tactical and practical application of concepts.
Connection to the role
The basic definition of this skill is:
facilitator seamlessly leverages technology where appropriate to enhance the lesson such as breakout rooms, chat, and screenshares.
Tech Usage
The Beginner level of this skill is:
Facilitator focuses on selecting appropriate language for the participants. Facilitator uses generalized terminology as inclusive language.
Intentional / Inclusive word choice
The Beginner level of this skill is:
Facilitator connects to the participant to create an environment where they are willing to share their thoughts and ideas when asked.
Safe Space
The Beginner level of this skill is:
Facilitator connects the module to the theme of the overall content. Facilitator treats each module as a separate lesson instead of the big picture.
Weave the Golden Threads
The Beginner level of this skill is:
Facilitator uses the What, So What, Now What format. Facilitator uses pre-written questions.
Activity Debrief
The Proficient level of this skill is:
Facilitator is comfortable being themselves while facilitating. Facilitator purposefully aligns behaviors based on the lessons, audience.
Authentically accountable
The Proficient level of this skill is:
Facilitator utilizes unpacking to ensure the participants response connects to the lesson. Facilitator is able to identify in a future topic what was previously discussed or shared.
Being in the moment / Active listening
The Proficient level of this skill is:
Facilitator consistently adjusts tone and pace dependent upon participant responses and subject.
Vocal variation
The Proficient level of this skill is:
Participants are able to follow along with the discussion and content. The facilitator demonstrates a knowledge of the content and is able to lead the participants through the conversation.
Structured Conversation
The Beginner level of this skill is:
Facilitator tells the participant how the topic applies to their role and specific duties.
Application of topic
The Advance level of this skill is:
Facilitator lands the lesson in a seamless manner by adapting to situations and changes that impact the experience. Facilitator uses advance planning along with quick changes based on the need of the participants and the lesson.
Facilitator pivot
The Advance level of this skill is:
Facilitator uses transitions and questions to have participants bring us back to the topic. Facilitator uses questions to understand incorrect answer and redirect.
Redirection
The Proficient level of this skill is:
Facilitator is comfortable pausing following statements or questions to allow participants to process or add responses. Facilitator observes or makes eye contact with participants to encourage responses.
Embrace the Silence
The Advance level of this skill is:
Facilitator appropriately answers questions related to a future sections and topics in the experience. Facilitator builds excitement for future discussion. Facilitator references back to previous questions when arriving at the module.
Foreshadowing
The Beginner level of this skill is:
Facilitator shares the content with minimal research on process changes prior to class. Facilitator rarely challenges incorrect answers
Information accuracy / facilitator integrity
The Proficient level of this skill is:
Facilitator prepares the location in advance to meet the demands of the module and the participant. Facilitator uses the entire space to effectively engage the participant.
Room Setup
The Advance level of this skill is:
Facilitator uses active listening and open-ended question to guide participants to the deeper and intended impact of the lesson and the role. Facilitator adjusts their approach based on the needs and responses of the individual or group
Purposeful questions
The Proficient level of this skill is:
Facilitator plans out time for participants to share based on content. Facilitator balances their talking with that of the participants; allowing them to share their stories, thoughts, and experiences.
WAIT (Why am I talking?)
The Advance level of this skill is:
Facilitator gains participant buy-in quickly and effectively through the use of appropriate energy, storytelling, or smart humor.
Strong Open
The basic definition of this skill is:
clear connection of the reason the topic is important provided by the participants or facilitator
Establish the “why”
The Proficient level of this skill is:
Facilitator uses tone, executive presence, and movement to maintain participant engagement. They address disruptions or challenges while still maintaining engagement.
Command of the Room