SGNLRC EMPLOYEE HANDBOOK
What does the P.R.O.M.I.S.E. stand for?
Professionalism, Respect, Openness, Motivation, Integrity, Support, Empathy
What is paraverbal communication?
How you say and What you say
What does AED Stand for?
Automated External Defibrillator
What dose PSA stand for?
Prevention of Sexual Abuse
Does ORR provide individual immigration status information to DHS?
NO
Failure to report to work when scheduled with prior notice is known as?
Absence
3 components of paraverbal communication
tone, volume, cadence
What is the compression to breaths ratio for CPR?
30 Compressions
2 Breaths
How many hours do you have to report Sexual Abuse?
4 hours
If a care provider determines that a sponsor or prospective sponsor has been the target of a fraud attempt, the care provider must report the incident to ORR through a _____________ and to local law enforcement.
Significant Incident Report (SIR)
Employees are to notify their ________ _______ if they are unable to attend their schedule shift.
Immediate Supervisor
What are the levels of crisis development/behavior levels in the Crisis Development Model?
1. Anxiety
2. Defensive
3. Risk Behavior
4. Tension Reduction
Who gives consent for an unconscious child?
The Parent or Guardian
After an PSA allegation gets reported, what is the first thing we must do?
Separate the child from the alleged perpetrator. Our priority is the safety of the children.
What dose ORR stand for?
Office of Refugee Resettlement
Non-Exempt employees should report to work no more than _________ prior to their scheduled starting time nor stay more than _________ after their scheduled stop time without expressed, prior authorization from their supervisor.
5 Minutes
What are the staff attitudes/approaches in the Crisis Development Model?
1. Supportive
2. Directive
3. Physical Intervention
4. Therapeutic Rapport
3 Emergency Actions Steps to Take to Save Lives
Check, Call, Care
What are incidents that have occurred prior to the child coming into ORR care?
Historical Disclosure
What does OIG stand for?
Office of the Inspector General
Unwanted sexual advances, or visual, verbal, or physical conduct of a sexual nature is known as?
Sexual Harassment
What is the value of learning the four levels and corresponding staff attitudes?
Identify responses most appropriate to prevent escalation or de-escalate crisis situations.
What does CPR stand for?
Cardiopulmonary Resuscitation
What does PCAN stand for?
Prevention of Child Abuse and Neglect
What is section 3 in our ORR policy guide called?
Section 3: Services