UNIT 5 CUSTOMER ENGAGEMENT
be put in a particular place for a reason: BE INCLINED OR BE POSITIONED
BE POSITIONED
Refers to a period of time in a year with the highest number of people visiting a destination: INFRASTRUCTURE OR RECORD SEASON
RECORD SEASON
the ability to understand other people's feelings and problems: EMPATHY OR BLAME
EMPATHY
Pay attention to your customers' needs and make sure you stay in tune ON/ WITH market trends.
WITH
the state of feeling comfortable, healthy and happy: WELL-BEING OR PERSUASIVE
WELL-BEING
an environmentally friendly hotel and grounds which tries to minimize its carbon footprint:HOTEL OR ECO-RESORT
ECO-RESORT
likely to cause arguments or make people angry: RESOLUTION OR CONFRONTATIONAL
CONFRONTATIONAL
Bruno was at a disadvantage in business because he had a negative mindset. When anything went wrong, he would ADMIT / ALLOW defeat immediately.
ADMIT
offering an experience that is enjoyable: REASONABLE OR INVITING
INVITING
a person who helps visitors and takes them around an area to show them the sights: CITY GUIDE OR TOUR GUIDE
TOUR GUIDE
a person or organization that uses discussion to try to end a disagreement: ESCALATOR OR MEDIATOR
MEDIATOR
Try not to get distracted. Success is more likely if you can MAINTAIN / MAKE focus.
MAINTAIN
make someone believe something that is not true: MISLEAD OR PARADOX
MISLEAD
a negative phrase for a place that many tourists visit, but where drinks, hotels, etc. are more expensive: TOURIST PLACE OR TOURIST TRAP
TOURIST TRAP
an action or event that makes someone angry or upset, or is intended to do this: PROVOCATION OR STRUGGLE
PROVOCATION
There were no facilities here when they first arrived. They built this entire business up TO / FROM scratch.
FROM
to be convinced: BUY INTO OR WELL-VERSED IN
BUY INTO
to put up too many buildings, shops, roads, etc. in an area: UNDERDEVELOP OR OVERDEVELOP
OVERDEVELOP
to increase or become worse, or to make something do this: ESCALATE OR CLASH
ESCALATE
By the time she sold the company it was valued ON / AT €10 million.
AT