Call Concierge
The inbox where the Sales Team Phone number calls and texts appear
What is Sales-Urgent?
This is the value of the giveaway.
What is $400?
Use this label when the guest has already met with a consultant and discussed pricing.
What is Sales Follow Up? (purple)
Use this tag when we handle calls, texts, or emails that are unsolicited outreach to EF and do not pertain to guest services.
What is SPAM?
The Slack channel where EC team provides support to Hosts.
What is phones-sales?
This is how long a guest has to book after they receive the giveaway booking link.
What is 5 days?
You can often find information about a guest's photo session here in Acuity.
What is the section "Notes about this appointment?"
Use this Front tag to send a conversation to the Spanish Inbox.
What is Spanish?
What is 45 seconds?
The maximum number of participants that can join in a giveaway session.
What is 3?
When a sales consultant has finished meeting with a guest, they will add this label to the guest's Zoom appointment.
What is Completed? (light blue)
This is the inbox that gets the most traffic on a daily basis.
What is Calls/Texts?
Use this disposition when there is no sound or the call immediately disconnects.
What is Dead Air/Immediate Disconnect?
The guest's $49 deposit gets refunded after they attend this.
What is the Zoom Photo Premiere?
Session reschedules within 24 hours of their appointment time should be marked as this.
This feature is helpful if you would like to remind yourself or the team to follow up with a guest later.
What is Snooze?
Name one place where JustCall notes will also appear.
What are Front, Hubspot, and JustCall?
The giveaway includes this size of art print.
What is an 8x10?
To avoid creating duplicate Hubspot tickets, you should always do this before adding an Acuity tag.
What is adding notes to an appointment?
You can find important notes from other EC teammates here.
What are Pinned Comments?