Drip Swag Policies
What is our refund policy?
Due to products being personalized ALL SALES ARE FINAL
Where do you add artwork in Commonsku
Sales Order
What columns are important for Sales to fill out? Why?
Who uploads the artwork?
Jobert, Dev
What board is between Sales and CSR
Invoicing
What is our standard production time
Two Weeks
What is a pre-production proof in commonsku and how much time will it add to your job?
Physical proof and adds 2 weeks
Drip, Hadi, Empire, etc. are what kind of decorators?
3rd Party
When should we call Colby?
When we have exhausted all options.
Who is responsible for sending invoices
Jadie
Why is it important to have an email address before the order is accepted?
We cannot send the invoice
When do we change the stage to Order Accepted?
4a The order is 100% ready! All info needed is in the job (Art in files - including approved proof email. Decoration method & location. Correct shipping address & shipping method.)-for everything that is missing, add 1-2 per item missing
Who is responsible for driving revenue growth by leading the sales team, developing customer relationships, and implementing effective sales strategies. This role involves setting sales targets, coaching team members, analyzing market trends, and ensuring that customer needs are met with high-quality service. The Sales Manager plays a critical role in optimizing sales performance, identifying new business opportunities, and aligning sales efforts with company goals.
(SALES MANAGER) - Answer is COLT & AUSTIN / Colby
How do we request time off?
Fill out Colby's Form
What is the first thing you do when you book an event?
Fill out the event form
Where do you find store checkouts?
Sales Order, Checkout Tab
What point do I put a new contact, new business or new deal in Monday?
The second I make contact with them.
Who plays a crucial role in ensuring smooth operations, accurate inventory management, and timely order fulfillment. Each team member contributes to maintaining a well-organized, efficient, and safe warehouse environment to support business operations and customer satisfaction
(WAREHOUSE TEAM) Answer: Weslee, Blake, Diego
Who orders the product?
CSR
Who do we use for DTF?
Stahls
What does EQP mean?
End Quality/Column Pricing
Where do you enter KPI Data and how often?
On Monday under KPI, every day
Who plays a critical role in ensuring all jobs are completed accurately, efficiently, and on time and are responsible for executing various tasks related to production, quality control, and order fulfillment. And who does this position report to?
(PRODUCTION TEAM) Stevie and Blake / Report to Makenzie
Who is our preferred vendor?
SanMar