VISION
What is the extra WellCard discount amount after insurance is billed?
There is no discounts for services billed to insurance.
What is the name of our lab vendor?
DirectLabs
What is the name of the medical vendor?
MDSave
What is the service called for virtual Pet care?
24/7 Pet or WhiskerDocs
How many pharmacy networks are offered and what are their names?
2, Argus Pharmacy and Wellcard Valet (RXValet)
What are the two vision networks?
Outlook & VSP
What 2 items does the member need to bring to the lab?
The receipt from the website and the order from their doctor.
What is the name of the vendor for diabetic supplies?
Wellcard Valet (RXValet)
True or False: Members who have Wellcard Valet has a secondary pharmacy card.
True, it is a backup for their Wellcard.
True or False: A member that has VSP Savings Pass does not have to do additional registration.
False. They has to complete Enrollment in the VSP system.
What states are excluded from the lab discounts?
NJ, NY, RI and AZ (Quest Services)
What is the service called where members can get assistance with medical bills?
Medical Bill Negiotations
Do we assist with scheduling hearing tests for Amplifon?
No, the member would contact the vendor directly.
How many pharmacies can be selected with completing a Drug pricing search?
5
Other than the WellCard website, how can an outlook member locate a provider?
Calling Outlook's concierge service
Are vaccines an option under the lab discount?
No, there are no discounts on vaccines.
How does a member locate a contracted imaging facility?
On MDSave
What are the names of the 3 vendors listed in Family Savings?
Retail Benefits, Member Deals, and ShoppingBoss
Can Wellcard Valet members receive their medications in the mail?
Which network does a patient use if they have both Outlook and VSP attached to their group code?
Which ever one they choose.
On the WellCard Savings website, which tab are labs located under?
Health & Wellness
What is the cost for an MRI?
It depends on the facility.
True or False: When a member is having an issue on the vendor's website, they would need to call us to resolve it.
False, the member would speak with the vendor's Customer Service.
Are we able to do a drug pricing search for injections?
Usually no, but can be a case by case basis.